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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Easy to purchase with great payment plans. The website is well laid out and the prices are great. Shipping is fast and free." -Customer on October 9, 2019
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Charvel Pro-Mod DK24 HSS 2PT CM Electric Guitar
(1)
New from $1,049.99 SAVE 26%
Like New $914.95 SAVE 36%
or 12 payments
of $87.50
details
In Stock
Free 2-Day Shipping
Get unbelievably full and versatile tone from this Charvel Pro-Mod DK24's HSS pickup configuration, 5-way blade switch and 500k EVH Bourns low-friction pots. Learn more...
Charvel Pro Mod DK24 HH FR Electric Guitar, with Maple Fingerboard
New from $999.99 SAVE 27%
Like New $1,219.00 SAVE 12%
or 12 payments
of $83.34
details
In Stock
Free 2-Day Shipping
With its compound-radius fretboard, bolt-on neck, and easily adjustable truss rod, the Charvel Pro Mod DK24 HH FR guitar is a power tool for precise playing. Learn more...
Charvel Pro Mod Dimas Style 1 HH FR Electric Guitar
(2)
New from $849.99 SAVE 27%
Like New $784.95 SAVE 33%
or 12 payments
of $70.84
details
In Stock
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Loud Seymour Duncan pickups and a high-speed neck profile make the Charvel Pro Mod Dimas Style 1 HH FR electric an awesome guitar for serious shredding. Learn more...
Charvel Pro-Mod Warren DeMartini Snake Electric Guitar
New from $1,399.99 SAVE 26%
Like New $1,219.00 SAVE 36%
or 12 payments
of $116.67
details
In Stock
Free 2-Day Shipping
This axe's Custom Designed Seymour Duncan humbucker, Quarter Pound Flat pickup, and mean-looking snakeskin print is guaranteed to make the audience scream! Learn more...
T-Rex Replicator Jr Tape Echo Delay Pedal
(1)
 
Like New $519.95
Only 1 Left!
Free 2-Day Shipping
Equipped with the same basic circuit as its bigger sibling, the Replicator Jr houses a single playback head with three controls inside of a smaller housing. Learn more...
Washburn Comfort Series Acoustic-Electric Guitar (with Case)
New from $999.00 SAVE 43%
Like New $869.95 SAVE 51%
or 12 payments
of $83.25
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In Stock
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Need a player-friendly guitar? This all-solid-wood Washburn Comfort Series acoustic features a grand auditorium body and Fishman Prefix Blend electronics. Learn more...
D'Angelico Premier DC Semi-Hollowbody Electric Guitar
(2)
New from $799.99
Like New $694.95 SAVE 13%
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of $66.67
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When you combine classy looks and a stable playing feel, you get this D'Angelico Premier DC -- with f-holes and an aluminum "skyscraper" truss rod cover. Learn more...
D'Angelico Excel Tammany Acoustic-Electric Guitar (with Case)
New from $799.99
Like New $694.95 SAVE 13%
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of $66.67
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In Stock
Free 2-Day Shipping
Perfectly balanced, the Tammany's non-cutaway body is complemented by its slightly shallower depth, producing a sweet midrange and a pristine top end. Learn more...
Charvel Pro-Mod San Dimas Style 2 Electric Guitar
(1)
 
Like New $694.95
Only 1 Left!
Free 2-Day Shipping
A solid ash body, coupled with a graphite-reinforced, two-piece maple neck gives rock-solid stability to this humbucker loaded Charvel Pro-Mod San Dimas. Learn more...
Washburn Comfort Series Grand Auditorium Acoustic-Electric Guitar
 
Like New $434.95
Only 1 Left!
Free 2-Day Shipping
Cozy up to this Washburn! Its rosewood armrest prevents arm fatigue and its under-saddle Fishman Sonitone electronics perfectly translate your tone. Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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With 3 warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!