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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Scratch and Dent

Again this is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits general wear and tear, along with dents and scratches.

Factory Resealed

Like new, this product was purchased directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has the best customer service, great payment plans and super fast delivery." - Customer on February 7
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PRS Paul Reed Smith 35th Anniversary Custom 24 10-Top Electric Guitar (with Case)
New from $4,580.00
Call for 12
payments!
Only 2 Left!
Free 2-Day Shipping
A treasure for any Paul Reed Smith collector or guitar enthusiast, this 35th Anniversary Custom 24 offers a hand-selected flame maple top and 85/15 pickups. Learn more...
Martin D-41 Redesign 2018 Dreadnought Acoustic Guitar (with Case)
New from $4,799.00 SAVE 20%
Call for 12
payments!
Only 1 Left!
Free 2-Day Shipping
This redesigned Martin D-41 dreadnought features a 45-style CFM block headstock, high performance neck, and beautifully intricate abalone hex inlay work. Learn more...
Fender Custom Shop Roasted Pine Double Esquire Relic Electric Guitar (with Case)
New from $4,100.00
Call for 12
payments!
Only 1 Left!
Free 2-Day Shipping
Featuring a lightweight pine body, this Tele resonates like no other. Loaded with hand-wound pickups, this guitar sounds like a vintage, golden-era Fender. Learn more...
Fender Blues Deluxe Harmonica
Fender Blues Deluxe Harmonica
(1)
New from $11.99
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on orders $59.00+ details
In Stock
Free 2-Day Shipping
This 10-hole diatonic harmonica creates a tone like its namesake Fender amplifier thanks to an ABS plastic comb and replaceable brass reed plates. Learn more...
PRS Paul Reed Smith McCarty 594 10-Top Electric Guitar (with Case)
(2)
New from $4,200.00
Call for 12
payments!
Only 2 Left!
Free 2-Day Shipping
The McCarty 594 hot-rods the traditional 4-control-knob guitar to perfectly suit the modern player. The 58/15 pickups stay warm with zero top-end harshness. Learn more...
PRS Paul Reed Smith Special Semi-Hollow 10-Top Limited Edition Electric Guitar (with Case)
New from $4,450.00
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payments!
Only 1 Left!
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With a single f-hole and a versatile configuration of PRS 58/15 MT and Narrowfield pickups, this limited PRS Special 10-Top is capable of a myriad of tones. Learn more...
Fender Limited Edition '59 Stratocaster Heavy Relic Electric Guitar, with Maple Fingerboard (with Case)
New from $4,850.00
Call for 12
payments!
Only 1 Left!
Free 2-Day Shipping
Packed with unique appointments, this Strat blends modern and vintage features in one! The heavy relic finish makes the neck and body fit like a glove. Learn more...
Martin Authentic Lifespan 2.0 Treated Phosphor Bronze Acoustic Guitar Strings
Martin Authentic Lifespan 2.0 Treated Phosphor Bronze Acoustic Guitar Strings
New from $12.99
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on orders $59.00+ details
In Stock
Free 2-Day Shipping
Keep your acoustic guitar sounding as pristine as possible. Martin's Lifespan 2.0 strings feature a special coating keeping them resistant to dirt and oil. Learn more...
Fender Custom Shop '59 Roasted Heavy Relic Stratocaster Electric Guitar (with Case)
New from $4,100.00
Call for 12
payments!
Only 2 Left!
Free 2-Day Shipping
A throwback to one of the most exciting years of the Stratocaster, this Custom Shop '59 Strat sports a roasted neck, nitro finish and rosewood fretboard. Learn more...
Fender Monogram Guitar Strap
Fender Monogram Guitar Strap
New from $10.95
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on orders $59.00+ details
In Stock
Show your Fender pride with this 2-inch Fender strap. It features the Fender monogram and is available in several different color patterns. Learn more...
Martin Authentic SP 80/20 Bronze Acoustic Guitar Strings
Martin Authentic SP 80/20 Bronze Acoustic Guitar Strings
New from $6.49
Play as you Pay®
on orders $59.00+ details
In Stock
With high tensile strength core wire and tin plating for added corrosion resistance, these Martin Authentic strings will provide consistently true tone. Learn more...
Martin Authentic SP Phosphor Bronze Acoustic Guitar Strings
Martin Authentic SP Phosphor Bronze Acoustic Guitar Strings
New from $6.99
Play as you Pay®
on orders $59.00+ details
In Stock
Get excellent tuning stability, corrosion resistance and playability for your go-to acoustic with these Martin Authentic SP Phosphor Bronze acoustic strings. Learn more...
PRS Paul Reed Smith Mark Tremonti 10-Top Electric Guitar (with Case)
New from $4,330.00
Call for 12
payments!
Only 1 Left!
Free 2-Day Shipping
Built to Mark Tremonti's exacting specs with aggressive custom-voiced pickups and a Pattern Thin neck carve, this PRS boasts a stunning figured maple 10-top. Learn more...
Fender Super 7250s Electric Bass Strings
Fender Super 7250s Electric Bass Strings
(2)
New from $15.95
Play as you Pay®
on orders $59.00+ details
In Stock
Wrapped in nickel for a smooth feel and rich tone, Fender's Super 7250s electric bass strings are bright and punchy with great sustain. Learn more...
Martin Authentic Marquis Silked Phosphor Bronze Acoustic Guitar Strings
Martin Authentic Marquis Silked Phosphor Bronze Acoustic Guitar Strings
New from $7.99
Play as you Pay®
on orders $59.00+ details
In Stock
With an added soft silk wrap to the ball ends, these Martin Authentic Acoustic Silked strings will prevent wear and tear on your bridge and bridge plate. Learn more...
PRS Paul Reed Smith ACC Lampshade Knobs
PRS Paul Reed Smith ACC Lampshade Knobs
(1)
New from $20.00
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on orders $59.00+ details
In Stock
Lost your knob? Don't worry -- these PRS lampshade-style knobs are a quick fix to get your axe looking good and playing right. Learn more...
Martin Clapton's Choice Acoustic Guitar Strings
Martin Clapton's Choice Acoustic Guitar Strings
New from $6.99
Play as you Pay®
on orders $59.00+ details
In Stock
Play with the strings that produce the sound that Eric Clapton demands. These phosphor bronze strings have a distinctively warm, clear tone. Learn more...
Fender Super Bullets Electric Guitar Strings
Fender Super Bullets Electric Guitar Strings
New from $5.95
Play as you Pay®
on orders $59.00+ details
In Stock
Fender Super Bullets will blow you away with their innovative bullet-end, which provides solid tuning and increases sustain. Learn more...
Martin 18AHG Guitar Humidifier
Martin 18AHG Guitar Humidifier
New from $11.95 SAVE 20%
Play as you Pay®
on orders $59.00+ details
In Stock
Made from non-vinyl resin, this Martin humidifier fits comfortably in your guitar and absorbs 10 times its weight in water before slowly emitting moisture. Learn more...
Fender Super 250s Electric Guitar Strings
Fender Super 250s Electric Guitar Strings
(2)
New from $3.89
Play as you Pay®
on orders $59.00+ details
In Stock
With nickel plating for excellent dynamics and tolerance to abuse, these bright-sounding electric guitar strings are perfect for rock and pop styles. Learn more...
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With warehouses across the United States, zZounds' ground shipping reaches many locations within 1 day! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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Get Your Gear Fast — Without Paying More!

With warehouses across the United States, zZounds' ground shipping reaches many locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as you Pay® installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as you Pay® plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay® checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!

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