Feature:
The concept is excellent. I've had 3 of these and I probably bought one of the first ones ever made. Unfortunately, that was also the best one ever made. The newer ones still have all the same features but, the build/fit quality has deteriorated. My Tribars don't fall in. But they go past the "stops" and I can't get them out without turning it upside down and pounding it on the floor, or resorting to tools.
Quality:
There are some inherent design issues. The "stops" to capture the tribars aren't definitive enough and the plastic sleeves that hold them aren't precise enough in fit to contain the tribars in storage. They either squeeze so hard it takes pliers to get them out or, it lets them drop through. But with inherently imprecise materials (plastic) and stops that are only about 1/32 of an inch, you're setting yourself up for trouble. Some re-engineering needs to be done here. While they're at it, they could secure the rubber feet with screws. The plastic cap over thr tribars needs a positive lock.
Value:
The price seems a bit steep, particularly since the build quality doesn't support it.
Desirability:
Why would I buy 3 of them? The first one worked great. I bought the second one so I could get the built in mic stand and extended tribars. I bought the 3rd one because I was so disappointed in the fit/finish quality of the second one. I figured I must have just had a lemon. Unfortunately, I think the manufacturing has been outsourced and the product quality has suffered for it since the 3rd one was a repeat of the second.
Sound:
Not applicable
Ease of Use:
Again the concept is great-all self-contained stand. But with some of the fit issues, the plastic stop that doesn't stay closed for example, makes the execution disappointing. I play places where I have to transition the stage with other groups regularly. When I pick up my stand and try to drag it out of the way, the rubber feet come off. I don't dare disassemble for fear the tribars will get stuck inside and I won't be able to recover them in time.
Support:
This is the biggest issue. Ultimate used to be the best at this. You'd call up with a problem and they'd ship you parts for free. I had the greatest problem with my tribar sleeves in my latest one. I called numerous times and explained that I needed both sleeves replaced. After numerous reminders, they sent me one. I repeated this again multiple times explaining that I needed the second one as well. Months later I finally got it. Unfortunately, though this improved the situation, the tribars still fall through. It just happens less often now. But I used to get turnaround in a matter of days. Now it takes that long just to get in touch with someone and then, they never call back and tend to put you off until you've repeated the exercise numerous times.
Overall:
Despite its disappointments, it's still the best option out there for a 2-tier setup and portability and unintrusive form factor. I wish Ultimate would go back to making them way they used to. I know I would happlily pay a higher price to obtain the quality!
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