Feature:
tough as nails, high impact plastic sheads water. Covers pop off quick. I use it stacked and sitting up on end. The only thing I I wish it had is mini outlet strip.

Quality:
latches for back access door are plastic. if the break I'll attach the back with sticky velcro

Support:
a few years ago, we need a several large shock mount racks on very short notice to send a bunch of gear to Italy. We had to contact the co. direct and they were able accominadate us.

Overall:
Great for giging or studio work. I have my bass pod pro and an eq mounted. they come with me where ever I play. It's light as a feather and fits in the back seat of my honda. I'm going to get a couple of these so I have a stack instead of a rack. much more flexable that way - and you don't have to hump gear your not going to use at that gig or session.