Feature:
The best feature is the way she can be set in your hand with harp over. Suggest coiling the cord once and locking it with your baby finger in case you run out of cord you save the bullet although she is built with heavy construction and can probably take the fall. Placement of the volume control is much nicer than a differnt manufacturer a friend has. He wishes he got the bullet instead.

Quality:
No plastic in this bad boy. Solid heavy construction. Made for travel.

Value:
Don't think money can buy better. It's my first and will be my last. But if something happens, I'll re-order another.

Sound:
I have been a closet harmonica player for years, always looking for accoustic value of parking garages, halls, etc. Have the green bullet plugged into a 45 W Behringer K450FX keyboard amp. Response and sound is what I have hunted for. It follows the reed bending with such clarity. My grandson likes to sing into it, but she's not built for that she's built to bring home the blues baby.

Ease of Use:
Plug it in and GO!!!

Support:
Plays great - Haven't needed to call.

Overall:
Totally satisfied with both my wife and the Shure Green Bullet. I have no need to look elsewhere for either.