Feature:
Nice that all 12 poles are adjustable
Quality:
This is the second guitar I put this pup in, and it's held up really well over the 5 years I've had it - just a tiny bit of wear on the allen heads closer to the smaller strings.
Desirability:
Nice look
Sound:
It could use a bit more treble, but it does give me nice sustain and power on my MIM Fat Strat.
Support:
I went to their site and the wiring diagram I needed for it was there. :) Haven't dealt with them personally though.
Overall:
I may keep it or I may try to replace it with a Tony Iommi pup, not sure yet.
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