Feature:
It's got the same features as alot of the higher end units do. I knew I wanted a combo P.A. instead of mixer and seperate power amps. I didn't need anything really huge. Before buying though, I rented several P.A. systems from the local music store. I rented a Yamaha, Peavey, and even a Mackie. I then rented a Phonic and I must say, for the money, the differences are negligable. Did I mention this unit is less that half the price of the other units? lol

Quality:
Made as well as any other unit I have tried and I've tried MANY. I would have prefered Tolex over the fur covering, but that's about it. The 2 built in cooling fans are a nice touch. I've used it to provide music for a bikini bike wash where it was running flat out for over 8 hours without a glitch.

Value:
Alot of bang for your buck.

Desirability:
THey all look alike to me.

Sound:
Really decent little P.A. for the price. Of course, we would all prefer Mackie or something. This little unit gives alot of bang for the buck. Nice smooth, clear onboard reverbs. It also has an effects loop which isn't that common on lower priced units.

Support:
N/A - I've never had a problem, therefore no reason to need their customer support.

Overall:
Very satisfied. I was leary about trying a "no-name", "generic" P.A. system. After trying it though, I was pleasently surprised.