Feature:
It came with power cable, firewire cable, usb cable and a rack-mounting kit. Mine did not come with the drivers CD but I got it after contacting Phonic. The interface of my unit has never worked! Been using rca cable through the line-in of my pc to get sounds to my DAW!
Quality:
Doenst look to me like the best quality. Looks like the kind to really handle with care. Mine came with some rattling noise inside, like broken parts. The rattling has since disappeared, left me wondering what it was and what happened to it!! The rca record out which I use is also unreliable, sometimes it just dies despite the mixer getting a signal.
Value:
Paid over 600usd for it (price + shipping and taxes) That would have been good value if it worked well. But from the way I see it, by the time It will be good for use in the studio, I'd have spent 1000usd or more. I guess I should have just gone for something better. cheap is expensive, so goes the saying!
Desirability:
I wanted it, got it, not sure I want it any more. Nothing phenomenal about its looks, not that I really cared about that. It has not done what I wanted it to do, that is stream 16 channels of audio simultaneously to my DAW through firewire or USB. As long as that does not happen, it has no appeal.
Sound:
I've used it in the studio with a condenser mic, keyboard and bass. Both the keyboard and condenser had a soft hiss, almost unnoticeable, which Audition's hiss reduction tool took care of with ease. The bass had a hum that was difficult to deal with. It could be the bass, or is it that the mixer cant handle such low frequencies? I dont know. sounded good overall.
Ease of Use:
Easy to use as an analog mixer. Just hook it to power, plug in your equipment and you are good to go. Mine has never installed on my PC. I've tried it on XP SP2, SP3, Vista 32bit and 64bit as well as a Mac but none of those recognized it!
Support:
Phonic has polite client support. They responded to almost every email I sent. Unfortunately my problem is yet to be solved, 2months down the line! I'll be sending the unit for warranty repair or replacement and see how that works. If you are outside the US like me, you wont enjoy warranty unless you send the unit back to the US. That basically means extra expenses on shipping and time wastage. They have resellers allover but you cant ask for warranty repairs just from any reseller!! A big bummer!
Overall:
If the unit gets to communicate with my PC, the way it claims it can, I'll keep it for as long as it lasts. If that doesnt happen, there's no point in having it. I wish I knew there's no warranty outside the US, I would have been more careful. What I can say at this point in time, is that phonic helix 18 universal is a nice analog mixer with a phony interface! If you have the opportunity to test it before you buy, do so. It will save you alot of hussles.
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