Feature:
It seems like a pretty flexible unit. Enough ins, outs pre's and routing options for my purposes. The removable satellite is a good idea, albeit somewhat awkwardly executed. There's a Firewire power option if you have a 6 pin connection (not the spacesaving 4 pin 1394 found on most newer laptops). The included software, Traktion, didn't seem like anything fantastic at first glance, but I didn't bother to investigate any further since I was having trouble installing the actual unit.
Quality:
BUILT LIKE A TANK! Made almost entirely of thick aluminum and therefore much heavier than it looks (10 lbs). It's also larger than the picture suggests (breadbox comparison is strangely appropriate here). The connection between the satellite and the dock is this weird pin array that looks easily bendable/ breakable if the satellite slides into the dock wrong, it might just die one day from frequent use. Other than that I don't think anything on this unit will break from wear/tear anytime this century.
I can't speak for anything that goes on inside since I couldn't get it to work. The fact that it only worked *once* using a pc, and only worked *once* using a mac, and then have the same thing happen with the replacement is VERY fishy to me.
Value:
This seems like a good deal for a cool I/O, if you can get it to work.
Some of the stuff in the "studio" package looks really shoddy. If I needed those things I definitely would buy better items individually.
Also remember that if you can't get it to work on your system, it's going to cost you a lot of money to send it insured back to Zzounds They don't normally pay for return shipping unless it's "defective".
Desirability:
I have enough paperweights doorstops etc.
Sound:
I got this and couldn't get it to work with my system. I'm on a dell laptop PC that meets or exceeds all the system requirements.
Sadly, I don't know what it sounds like. I returned it after a week of headache.
Ease of Use:
Here's where I get to rant. I'm on a Dell laptop with a four pin firewire. I got this unit to connect only once and never again. I then got it to work ONCE on a mac. Mackie said the firewire connection might have been defective so they rushed me a replacement. I had the exact same problem with the replacement! The light on the unit wouldn't even go on to indicate there was a firewire connection. I tried everything I could think of over the course of a week (with both units side by side) to get it to work, no dice. If I had to guess, it seemed that it was either a driver issue (since it connected to my mac ok) or something to do with using a 4 pin firewire port (and not a 6), but nothing that could be fixed. I don't think my setup is anything I would call "exotic"- it's just a Dell laptop. It should have worked or Mackie should be clearer about system requirements because I am at a loss here.
Support:
On the one hand, Mackie customer service was most excellent in their handling of this dilemna. They rushed a replacement unit no questions asked. I didn't have to send in the original first. Shipping was totally covered both ways.
On the other hand, not much was done to attempt to fix the problem over the phone (though i'm not sure how much could have been done since we never figured out the problem). They told me to turn it on, plug it in, etc and since that didn't work they offered to replace it. Which is awesome but time consuming. In the end they both went back.
Overall:
I should say that I really like Mackie products. I'm a fifth generation owner of a 16 channel Mackie mixer made like 15 years ago and it's still working great. Their PA stuff is fantastic too. But after this fiasco, I will never again buy anything from Mackie that is computer related. I got a feeling that it just isn't their forte. Go to the user forums on Mackie's website to get an idea of what other people are experiencing. The sentiment seems to be echoed there as well (there are even petitions posted for working drivers, haha).
Hope what I've said helps.
I got a Lexicon Omega (usb) instead. It arrived today and I plugged it in and it worked. It comes with Cubase too. Sounds great. Same price.
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