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Mackie RackMount 1402VLZ Rackmount Brackets for the MS1402VLZ

Power-painted. Steel brackets.

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"Heavy rack ears, no screws!" submitted April 7, 2010

By a customer from yahoo.com
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Musical Background: active musician
Music Style: Blues rock
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Feature: These rack ears by Raxxess are extremely heavy duty. That's not all good news if you have to carry your rack around, because you'll be cursing the extra weight. If you buy these for a Mackie 1402VLZ3, as I did, you better plan to spend some extra time and money finding and purchasing at least four screws and/or hardware to replace the chassis screws on the VLZ3 for mounting these brackets, as the existing screws won't even reach the threads through the thick metal of these rack ears. Since the screw diameter is, apparently, 3.5mm, you're not likely to find what you need at your local hardware store, and will probably have to wait a week for the special order screws to arrive, as I'm now doing. To me, the failure of Raxess to provide necessary hardware to make the ears work out of the box is horrible customer service and support for the product. Quality: Product is built like a tank, and heavy. Factory quality control? It appears they didn't try actually using the product in the quality control department, or somebody would have said, "hey, the existing screws don't work with this! Where in the heck do I find 3.5mm screws that fit?" Value: Price was very good. I thought it was great until I found out I was going to have to find and order additional hardware to make it work with the product for which it was designed. Manufacturer Support: "Raxess" didn't provide any screws, instructions, or contact info with the product. Just a pair of heavy metal brackets with holes in it, in a box. Mackie, on the other hand, was extremely helpful.
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