Feature:
It came with batteries, so just a case of pop them in and tune away. It is chromatic as well as bass, guitar and violen tunner, so it pretty much covers the standard stringed instrument range.

Quality:
plastic outer case, but feels very solid, recon one could drop it, pick it up and dust it of and keep going

Value:
In terms of what is offered in the price, it is great value for money, I would reccommend it to someone looking to pick up a good quality tunner

Desirability:
simple layout, easy to understand, nice easy to read display as well as LED indicator lights and of course it comes in black which as far as electronic equipment is concerned with me is a must.

Sound:
It tunes accurately without a lot of over sensitive needle jump that one finds on similar products.

Support:
I have as of yet had no reason to deal with Hartke, their product works great

Overall:
I will only start looking for a new product if this one breaks and would not hesitate to purchase another one (assuming the breakage was my fault)