Feature:
Very durable so far and the battery lasts a surprisingly long time.

Sound:
I got this unit to electrify a $400 Yamaha acoustic as a stop-gap measure before my accountant (the Mrs.) give the OK for a Taylor. When played through my Crate Gunnison acoustic amp, it produces a really acceptable sound - it doesn't sound like "angels singing" or whatever, but the whole set-up has been a very workable and cost effective solution to the potentially complicated and expensive dilemma of having a professional sound with an amplified acoustic guitar. The simple controls on the unit offer a decent variety of tones, and with a sound hole cover in place, I’m able to play at a decent volume without excessive “boominess” or feedback.

Ease of Use:
Super easy to use and adjust. The gooseneck for the mic is easy to move but stays in place fairly well. I had my installed by a professionally, and he said the manual wasn't very clear, but I'm very happy with the end results.

Support:
Don't know, but I'd assume it's good.

Feature:
The ability to blend the pickup and the mic are great. Also, having control over volume without having to run over to the mixing board is great. No major cutting out of the guitar is a big bonus.

Value:
It is a bit pricy

Sound:
Great sound, but be careful how much of the mic you blend in, as it is very sensitive, and may pick up the rubbing of a shirt sleve on the guitar. Also the mic can get feedback easily, but it is very clear.

Support:
Haven't had a problem with the pickup, but did have the wrong one for a 12 string guitar (bridge side)... Fishman was very good to talk to, and helped resolve the problem quickly.