844-ZZOUNDS (844-996-8637)
When you call, mention priority code 20M-CY30
close [x]
Available Hours (EST):
  • Mon, Tue, Wed, Thur, Fri 7:30AM - 11:30PM
  • Sat, Sun 9:00AM - 10:00PM
Free shipping on every order: no minimum, no exclusions. Fast 2-day shipping: free on 90% of orders.

Rating and Reviews: Scarlett 18i20 2nd Gen

Focusrite's top Scarlett USB audio interface gives you 18 inputs and 20 outputs in one rackspace: 8 mic preamps, 10 analog outs, MIDI I/O, S/PDIF and more.

User Ratings
Overall
Sound
Features
Ease of Use
Quality
Value
Manufacturer Support
The Wow Factor
| | |

"All Smiles here" submitted August 22, 2016

By Steve Schreiber in Binghamton, NY
Overall
Sound
Features
Ease of Use
Quality
Value
Manufacturer Support
The Wow Factor
Back to Product Information
VERIFIED BUYER
zZounds has verified that this customer bought this product from us.
Overall: I'm Lov'in It! After a week or so of some serious test run jamming with a seriously low 3.9 mssec roundtrip latency recording @ 24 bit/96k/Hz with SONAR X3 Producer, I have found absolutely nothing "not" to love about the new Gen 2 18i20. The very name Focusrite has always been synonymous with great quality, reliability, and legendary sound quality, and this is no exception. But that’s exactly what I expected out of Focusrite, because it’s been proven to me all so many times before, if it’s Focusrite it will “WORK” as expected. :o) And what is most exceptional about my whole experience with purchasing my new Scarlett 18i20 Gen 2 is the most exceptional service here at zZounds, and the fact that my shipment arrived the very next day after placing the order was the first shock of mind boggling super low latency I experienced that day, that will indeed stay with me forever. Thank You zZounds, I love your super nice zero interest “Play as you Pay” terms as well. :o))
5 of 5 people (100%) found this review helpful. Did you?
Thanks for your opinion!
close [x]

Thank you. Your vote has been counted. Could you briefly tell us why the review was or was not helpful?

"Focusrite Scarlett 18i20 2nd Gen" submitted January 30, 2017

By a customer from gmail.com in port chester, NY
Overall
Sound
Features
Ease of Use
Quality
Value
Manufacturer Support
The Wow Factor
Musical Background: Playing music since childhood. Guitar, Keyboards, Bass, Drums.
Music Style: Rock, Blues, Funk, Jazz, Hip-hop.
Back to Product Information
VERIFIED BUYER
zZounds has verified that this customer bought this product from us.
Overall: I'm very happy with the performance. I had a bit of lag time while using my old MacBook Pro but once I switched to my new iMac there was no latency at all. I was able to record live jams while achieving a studio quality sound.
Did you find this review helpful?
Thanks for your opinion!
close [x]

Thank you. Your vote has been counted. Could you briefly tell us why the review was or was not helpful?

"Nice features, so-so sound" submitted February 16, 2017

By Eddy Lawrence in Moira, NY
Overall
Sound
Features
Ease of Use
Quality
Value
Manufacturer Support
The Wow Factor
Musical Background: Professional musician and recording engineer
Music Style: Roots and ethnic music
Back to Product Information
VERIFIED BUYER
zZounds has verified that this customer bought this product from us.
Overall: I bought this for its number of inputs and flexible routing options. I like those features very much, especially the easy configuring of different monitor mixes and the ability to add mic pres via spdif and adat. But the sound is not in the same league as my RME Babyface. I find the monitor output on the 18i20 to be cloudy and lacking in audible frequency range compared to my Babyface. I would never mix using the monitor out from the 18i20, instead I use a Mytek converter patched to the spdif outs of the 18i20. After having the interface for a couple of months now, I have decided to use the 18i20 as an outboard adat 8-pre with my Babyface. That way, I have a couple of decent channels of conversion going into the DAW and have much better sound through the monitors. The 18i20 is just fine as an adat add-on pre unit, but I must admit that I have been spoiled by listening to good converters and the 18i20 is just not quite there for me in that regard. Also, the mix control software has a habit of not thinking that the hardware is connected. This often requires cycling the unit off and on, which is a bit of a PITA when it happens when trying to record a track. I have also experienced odd pops and clicks occasionally when recording.
1 of 2 people (50%) found this review helpful. Did you?
Thanks for your opinion!
close [x]

Thank you. Your vote has been counted. Could you briefly tell us why the review was or was not helpful?

"Odd build quality choices" submitted December 28, 2016

By Joshua W in Kirkland, WA
Overall
Sound
Features
Ease of Use
Quality
Value
Manufacturer Support
The Wow Factor
Back to Product Information
VERIFIED BUYER
zZounds has verified that this customer bought this product from us.
Overall: I purchased this unit looking to replace my older 2i4 unit. It looks solid out of the box, performs as expected and seemed to be exactly what I was looking for. A few days in I noticed that the screen had a smudge on it, so I took my cotton shirt sleeve and tried to clean it off. It left small scratches. Confused, I made sure that there wasn't a protector over it (I had already removed the obvious one from the factory). I lightly ran a fingernail over it and realized to my horror that even light pressure had gouged the cheap plastic window in front of the readout. I've bought tons of equipment and gadgets over the years and never seen such a poor choice for a covering like that. Really odd considering the rest of the product seems rock solid. I'll be chasing down Focusrite to see what they can do, but be warned it's not what I expected from this company. The material is actually made such that the scratches make the readout difficult to see in lots of lighting conditions. Bravo.
Did you find this review helpful?
Thanks for your opinion!
close [x]

Thank you. Your vote has been counted. Could you briefly tell us why the review was or was not helpful?

BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
844-zZounds (844-996-8637)
When you call, mention priority code 20M-CY30. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
Customize Search Results for Your Location
Follow zZounds on:
Shop with those who respect your privacy — we do. Copyright © 1996-2017, zZounds Music, LLC. Terms of use apply.
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 844-zZounds (844-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 844-zZounds (844-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 844-zZounds (844-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!