Feature:
I use it for concert and demo recording, off a mixing board, track it (and do simple editing like track length and dropping tuning sessions); if I need more editing, I send it to the computer. I also use it for digitizing our library of old albums and cassettes (after passing them through a mixer for track level adjustment and occasional EQ). For that, it's been almost perfect. Wish list: keyboard for naming tracks, faster CD burner (it's only 4X - although I've never had an unplayable CD from it, and maybe there's a connection), more than 16 playlists. 30 hours of recording is plenty, although it encourages me to be lazy in cleaning up, and it's 50% more than 16 burnable playlists.
Quality:
I'd have given it a 10 except that when my disk got full, and I tried deleting audio files, it hung and I had to reformat the drive. That incidentally wiped some critical unburned work, but luckily I had simultaneously recorded to DAT. Now I never let the disk get full, and reformat periodically.
Value:
Paid $1000 for mine five years ago, and don't regret it.
Desirability:
Nothing sexy about it, just a very useful piece of gear.
Sound:
I have one of the first available with the 60GB drive. Sound has been perfect, never a single artifact - with one exception. I tried increasing the volume on a 16-bit track, and felt it produced distortion (I'm assuming it's inherent in the process), so now if I have to do that, I'll use 24-bit - which is what it's for.
Ease of Use:
Takes some figuring out, but fairly easy once you get the hang of it. Easy to mark, trim, join tracks, shift audio files to different playlists. Especially handy to be able to just turn it on and forget it - no elapsed time to keep track of, no media to change - and edit it down and track it later.
Support:
Never had to use it, so I have no idea how good it is.
Overall:
My next purchase will probably be a high-end CD burner like the Tascam CC-222mkIII (which takes out some of the middle steps in transcribing a library, and provides simultaneous archival backup on a separate medium), but I'm in no hurry, since the Masterlink does just fine.
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