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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds is the most musician friendly company I've ever experienced. The play as you pay program has allowed me and several of my friends to get a hold of quality equipment and instruments, make easy payments, and work doing what we love. Everybody knows that you can do any job so much better with the proper tools to work with, and zZounds is the only company that makes it happen." - Customer on May 5, 2015
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Taylor GC Custom 12 Fret AA Acoustic-Electric Guitar
New from $4,299.00 SAVE 26%
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This 12-fret acoustic is a fingerstyle player's dream! Taylor's compact Grand Concert body shape and short scale length make for a superb, comfortable playing experi... Learn more...
Taylor PS16ce GS Cutaway Acoustic-Electric Guitar
New from $6,699.00 SAVE 28%
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The Taylor PS16ce Presentation Grand Symphony Cutaway ES acoustic electric guitar stands alone when comparing both sound and comfort of play. The finest sets of coco... Learn more...
Taylor PS10ce Presentation Series Dreadnought Cutaway Acoustic-Electric Guitar
New from $6,699.00 SAVE 28%
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The Taylor PS10ce Presentation Dreadnought Cutaway ES Acoustic Electric Guitar stands alone when comparing both sound and comfort of play. The finest sets of cocobol... Learn more...
Taylor PS12ce-ES2 Presentation G-Concert Cutaway Acoustic-Electric Guitar
New from $6,999.00 SAVE 24%
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Taylor's Presentation Series guitars, which the PS12ce-ES2 is a part of, occupy a class all their own. Taylor's finest sets of cocobolo are paired with premium Sitka... Learn more...
Taylor 916e Grand Symphony Acoustic-Electric Guitar (with Case)
New from $3,849.00 SAVE 31%
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The upper echelon of Taylor's rosewood models, like a 916e, features the popular "Cindy" inlay, Indian rosewood binding, red purfling accents, and abalone top trim t... Learn more...
Taylor 914e Grand Auditorium Acoustic-Electric Guitar
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The upper echelon of Taylor's rosewood 900 series models features Taylor's popular "Cindy" inlay, Indian rosewood binding, red purfling accents, and abalone top trim... Learn more...
Taylor 910ce Dreadnought Cutaway Acoustic-Electric Guitar
New from $3,999.00 SAVE 31%
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The upper echelon of Taylor's rosewood models, such as the 910ce, features Taylor's popular "Cindy" inlay, Indian rosewood binding, red purfling accents, and abalone... Learn more...
Taylor 856ce Grand Symphony Cutaway Acoustic-Electric Guitar, 12-String
New from $3,599.00 SAVE 22%
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Taylor's 12-string 856ce blends power, balance and crystal-clear articulation, harnessing rosewood's full-spectrum tonal range to give players an expressive 12-strin... Learn more...
Taylor 810e Dreadnought Acoustic-Electric Guitar (with Case)
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The rosewood/spruce 810e brings Taylor's tone-enhancing refinements to the traditional steel-string dreadnought, blending driving low-end power with a vibrant upper ... Learn more...
Taylor 656ce Grand Symphony Acoustic-Electric Guitar, 12-String (with Case)
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Any 12-string player will appreciate the tonal clarity, balance and playability of Taylor's maple 12-string 656ce. The 656ce allows for quality projection, along wit... Learn more...
Taylor 710ce Cutaway Acoustic-Electric Guitar
New from $2,999.00 SAVE 23%
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Taylor's 700 Series takes the classic tonewood pairing of rosewood and spruce to conjure up a rootsy Americana vibe.... Learn more...
Taylor 522e Grand Concert Acoustic-Electric Guitar
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The small-body Grand Concert 522e, featuring Taylor Expression System acoustic electronics, yields a smooth, balanced, easygoing character that will work well for bl... Learn more...
Taylor 410 Dreadnought Acoustic Guitar
New from $1,799.00 SAVE 24%
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The Taylor 410 dreadnought acoustic guitar yields a bold, rich voice with a superb defined low end and an impressive projection thanks to its dreadnought body made o... Learn more...
Taylor 410ce Acoustic-Electric Guitar
New from $2,199.00 SAVE 24%
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The cutaway 410ce marries the classic dreadnought body style with modern Taylor refinements to create an inspiring playing experience. Solid ovangkol shares rosewood... Learn more...
Taylor 320 Dreadnought Acoustic Guitar
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Dreadnought lovers in search of a potent picking partner will likely find themselves drawn to the strong, clear sounds of our mahogany-top 320. The Sapele back and s... Learn more...
Taylor 324 Grand Auditorium Acoustic Guitar
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A rich-grained mahogany shaded edgeburst top paired with African sapele back and sides give Taylor's medium-size Grand Auditorium body plenty of tonal and visual cha... Learn more...
Taylor 312e Grand Concert Acoustic-Electric Guitar
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The richness of the solid-wood acoustic experience begins with Taylor's 300 Series. Sapele shares mahogany's lively tonal response and, together with a gloss-finish ... Learn more...
Taylor 916ce Grand Symphony Acoustic-Electric Guitar
New from $4,999.00 SAVE 23%
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The Taylor 916ce Grand Symphony is an astoundingly toneful instrument with beautiful inlay details and an armrest for a distinct look and brilliant feel. Solid India... Learn more...
Taylor GS Mini Koa Acoustic-Electric Guitar (with Bag)
New from $699.00 SAVE 22%
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Crafted as part of a limited run of premium GS Mini models, the GS Mini-e Koa boasts a pair of upgrades: a back and sides of exotic veneered Hawaiian koa, and Taylor... Learn more...
Taylor 416e Grand Symphony Acoustic-Electric Guitar
New from $1,999.00 SAVE 24%
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The sonic power and depth of Taylor's Grand Symphony body shape, especially in the lower mids, add girth and sustain to the overall voice. The ovangkol/spruce 416 ma... Learn more...
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Questions? Our gear experts can help!
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When you call, mention priority code 1ZS-4K4L. Llame Gratis en Español: 800-460-7976
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close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!