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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds is extremely helpful and always provides great customer service. The payment plan they provide is awesome and they offer a wide variety of instruments. I hope they continue to grow their inventory as I am a returning customer!" Customer on June 21, 2016
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Martin 000-18E Retro Acoustic Guitar (with Case)
Martin 000-18E Retro Acoustic Guitar (with Case)
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The 000-18E Retro is an addition to the Retro series. Its based upon a beautiful 1940 14-fret 000-18 "donor" guitar from the Martin Museum collection with a 24.9" sh... Learn more...
Martin HD28V Acoustic Guitar with Case
Martin HD28V Acoustic Guitar with Case
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The Vintage series Martin HD28V acoustic guitar with Herringbone trim features East Indian rosewood back & sides, a Sitka spruce top, forward shifted scalloped X bra... Learn more...
Martin HD28 Dreadnought Acoustic Guitar (with Case)
Martin HD28 Dreadnought Acoustic Guitar (with Case)
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The HD28 is a like a version of the D28 with a few slightly different features, such as scalloped bracing and a Zig Zag back inlay strip. Just like the D28, the HD28... Learn more...
Martin OMCPA4 Performing Artist Series Acoustic-Electric Guitar (with Case)
Martin OMCPA4 Performing Artist Series Acoustic-Electric Guitar (with Case)
New from $1,729.00 SAVE 19%
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Play the Martin OMCPA4 Performing Artist Series acoustic-electric and you'll experience the unique combination of legendary Martin tone and revolutionary onboard int... Learn more...
Martin DCPA4 Performing Artist Series Acoustic-Electric Guitar
Martin DCPA4 Performing Artist Series Acoustic-Electric Guitar
New from $1,729.00 SAVE 19%
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Play the Performing Artist Series and you'll experience the unique combination of legendary Martin tone and revolutionary onboard intelligence. Martin craftsmanship ... Learn more...
Martin 00018 Acoustic Guitar (with Case)
Martin 00018 Acoustic Guitar (with Case)
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Carrying a distinct vintage-inspired design and updated like the Martin D-18 a few years ago, the redesigned 000-18 offers many of the features found in our pre-war ... Learn more...
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
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The OMCPA1 Plus acoustic-electric cutaway model is Martin's orchestra body size guitar, with solid East Indian rosewood back and sides and a Sitka spruce top. This i... Learn more...
Martin D-15M Burst Acoustic Guitar (with Case)
Martin D-15M Burst Acoustic Guitar (with Case)
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The Martin D-15M Burst, constructed with genuine mahogany top, back, sides and neck, is accented with beautifully toned pre-war mahogany top shading.... Learn more...
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
New from $4,749.00 SAVE 20%
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Martin continues to celebrate the 50th Anniversary of the beloved D-35 model with the introduction of the D12-35 50th Anniversary Limited Edition model. This celebra... Learn more...
Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
Martin 00-15E Retro Acoustic-Electric Guitar (with Case)
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The 00-15E Retro is the first 00-14 fret instrument in the successful Retro Series product family.... Learn more...
Martin D-18 Authentic 1939 Acoustic Guitar (with Case)
Martin D-18 Authentic 1939 Acoustic Guitar (with Case)
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The Martin D18 Authentic 1939 Acoustic Guitar w/Case is here to remind you why you fell in love with Martin in the first place, the Authentics are constructed the ol... Learn more...
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
New from $1,799.00 SAVE 20%
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The warm tones of mahogany pair beautifully with this small-bodied Orchestra guitar. The OMC-15ME is an acoustic-electric cutaway featuring solid mahogany top, back ... Learn more...
Martin D-18E Retro Acoustic-Electric Guitar (with Case)
Martin D-18E Retro Acoustic-Electric Guitar (with Case)
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The Martin D-18E Retro features a sleek, modern high-performance neck for enhanced playability. The D-18E Retro adds a Sitka spruce top to the mahogany back and side... Learn more...
Martin HD-28E Retro Acoustic-Electric Guitar (with Case)
Martin HD-28E Retro Acoustic-Electric Guitar (with Case)
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The Martin HD-28E Retro is a modern re-creation of the classic herringbone Dreadnought. Channeling legends like Hank Williams, this guitar carries a distinct prestig... Learn more...
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
New from $2,059.00 SAVE 19%
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The 00-15E Retro is the first 00-14 fret instrument in the Retro Series product family. This acoustic-electric, non-cutaway model features a solid mahogany top, back... Learn more...
Martin D-28 John Lennon Dreadnought Acoustic Guitar (with Case)
Martin D-28 John Lennon Dreadnought Acoustic Guitar (with Case)
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The Martin D-28 John Lennon is the follow up to the D-28 John Lennon 75th Anniversary limited edition model, commemorating John's 75th birthday. This beautiful Dread... Learn more...
Martin D18 Acoustic Guitar, Left-Handed (with Case)
Martin D18 Acoustic Guitar, Left-Handed (with Case)
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The left-handed Martin D-18 Dreadnought features a sleek, modern High Performance Neck for enhanced playability. It also features a Sitka spruce top and genuine maho... Learn more...
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
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The Martin SWDGT Sustainable Wood dreadnought acoustic guitar is an all solid-wood instrument made for the eco-conscious player. Constructed with wood that originate... Learn more...
Martin OM Vine Show Special Acoustic Guitar
Martin OM Vine Show Special Acoustic Guitar
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Limited to no more than 50 gorgeous instruments, this 2016 Anaheim NAMM Show Special guitar is a beautiful addition to any collection. The SS-OMVine-16 is crafted fr... Learn more...
Martin SS-OM42 14-Fret Sinker Acoustic Guitar (with Case)
Martin SS-OM42 14-Fret Sinker Acoustic Guitar (with Case)
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2014's Nashville show special, the SS-OM42-14 is a spin-off of the popular D-42 Sinker mahogany model from the Nashville 2012 show. The solid Adirondack spruce top a... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

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3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

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Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!