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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds are professional in every sense of the word. Great communication and fast shipping with prices that cannot be beat!" - Customer on May 6, 2015
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Martin DC Aura GT Acoustic Guitar (with Case)
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Introduced at the 2014 Musikmesse in Frankfurt, Germany, the Martin DC-Aura GT comes equipped with Fishman F1 Aura Plus electronics and consists of an East Indian ro... Learn more...
Martin 00018 Acoustic Guitar (with Case)
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Carrying a distinct vintage-inspired design and updated like the Martin D-18 a few years ago, the redesigned 000-18 offers many of the features found in our pre-war ... Learn more...
Martin GPCPA4 Performing Artist Series Acoustic-Electric Guitar
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Play the Martin GPCPA4 Performing Artist Series 4 acoustic-electric guitar and you'll experience the unique combination of legendary Martin tone and revolutionary on... Learn more...
Martin BCPA4 Performing Artist Acoustic-Electric Bass (with Case)
New from $1,749.00 SAVE 18%
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The Martin BCPA4 Performing Artist Acoustic-Electric Bass has a deep and powerful voice, versatility (play it acoustically or plugged in), a fast, comfortable PA nec... Learn more...
Martin Custom D28 Buyer's Choice Adirondack Acoustic Guitar
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This awesome Martin Custom Shop D28 Buyer's Choice acoustic guitar offers all the features and materials you would expect in a standard Martin D28, while upgrading t... Learn more...
Martin D17M Acoustic Guitar (with Case)
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The Martin D17M is part of the all-solid-wood 17 Series, which resurrects the look of Martin's early Style 17 guitars. All 17 Series guitars feature a shaded gloss S... Learn more...
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
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The Martin SWDGT Sustainable Wood dreadnought acoustic guitar is an all solid-wood instrument made for the eco-conscious player. Constructed with wood that originate... Learn more...
Martin D16GT Dreadnought Acoustic Guitar (with Case)
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Featuring solid woods throughout, the D16GT is a superb dreadnought acoustic at an affordable price. With details like herringbone inlays, 2-piece back construction,... Learn more...
Martin M36 Acoustic Guitar (with Case)
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Martin knows what you like from years of guitar craftsmanship. The Martin M36 features this knowledge by starting with a comfortable 0000 body shape and the ultra-pl... Learn more...
Martin D-15M Burst Acoustic Guitar (with Case)
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The Martin D-15M Burst, constructed with genuine mahogany top, back, sides and neck, is accented with beautifully toned pre-war mahogany top shading.... Learn more...
Martin DCPA4 Shaded Acoustic-Electric Guitar (with Case)
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The Martin DCPA4 Shaded Dreadnought cutaway is a warmly shaded top version of the Performing Artist Series DCPA4 model.... Learn more...
Martin 000C Classical Acoustic-Electric Guitar with Case
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The Martin 000C classical acoustic-electric delivers the very best in Martin craftsmanship in a nylon-string guitar, complete with a Fishman F1 Analog electronic sys... Learn more...
Martin 000-15M Burst Acoustic Guitar (with Case)
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The Martin 000-15M model continues the Martin tradition with a 000-14 fret body size, solid mahogany construction and a rich satin finish with an added burst to the ... Learn more...
Martin OMCPA4 Performing Artist Series Acoustic-Electric Guitar (with Case)
New from $1,449.00 SAVE 19%
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Play the Martin OMCPA4 Performing Artist Series acoustic-electric and you'll experience the unique combination of legendary Martin tone and revolutionary onboard int... Learn more...
Martin GPCPA4 Shaded Acoustic-Electric Guitar (with Case)
New from $1,599.00 SAVE 17%
Like New $1,229.00 SAVE 36%
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The Martin GPCPA4 Shaded Grand Performance cutaway is a warmly shaded top version of the Performing Artist Series GPCPA4 model.... Learn more...
Martin GPC12PA4 Grand Performance Acoustic-Electric Guitar (12-String, with Case)
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The Martin GPC12PA4 is the first twelve string in the popular Performing Artist Series. This model features a 14-fret cutaway with fast and comfortable High Performa... Learn more...
Martin 1T IZ Tenor Ukulele
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A tribute to legendary artist Israel Kamakawiwo'ole ("Iz"), the Martin 1T IZ tenor ukulele features beautiful quilted mahogany construction, an East Indian rosewood ... Learn more...
Martin OM-28E Retro Acoustic-Electric Guitar (with Case)
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A modern re-creation of the classic Orchestra model, the Martin OM-28E Retro is ideal for the guitarist who enjoys fingerstyle techniques. The OM-28E Retro carries a... Learn more...
Martin D-18E Retro Acoustic-Electric Guitar (with Case)
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The Martin D-18E Retro features a sleek, modern high-performance neck for enhanced playability. The D-18E Retro adds a Sitka spruce top to the mahogany back and side... Learn more...
Martin 0015M Acoustic Guitar (with Case)
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In response to suggestions from Martin Owners Club members, the Martin 00-15M offers an authentic blues-type guitar reminiscent of small bodied Martins of the 1930's... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!