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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Great equipment, and great payment plans. This is my third purchase from zZounds, and as soon as this guitar is paid off, or I come into some extra money, I am going to buy another guitar from them." Customer on June 19, 2016
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Martin GPCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
Martin GPCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
New from $1,959.00 SAVE 18%
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The Martin GPCPA4 Rosewood Performing Artist acoustic-electric guitar provides visual and sonic beauty that is unheard of in this price range.... Learn more...
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar
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This GPCRSGT Grand Performance, 14-fret cutaway model features a gloss top, Sapele back and sides and Fishman Sonitone electronics with USB. It is one of the first G... Learn more...
Martin 000-15M Acoustic Guitar (with Case)
Martin 000-15M Acoustic Guitar (with Case)
New from $1,459.00 SAVE 18%
Like New $1,094.00 SAVE 39%
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The Martin 00015M acoustic guitar has the long recognized the excellent tonal qualities of mahogany - bright, clear trebles and a warm mid-range. Among Martin's most... Learn more...
Martin GPCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
Martin GPCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
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New from $3,229.00 SAVE 21%
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The Martin GPCPA1 Plus acoustic-electric guitar has solid East Indian rosewood back and sides. This instrument integrates state-of-the art Fishman Aura F-1 Plus elec... Learn more...
Martin 000-17 Acoustic Guitar (with Case)
Martin 000-17 Acoustic Guitar (with Case)
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The Martin 000-17 Acoustic Guitar has a satin black smoke finish offset with grained ivoroid binding and pickguard show off the understated beauty of this guitar. It... Learn more...
Martin D28 Dreadnought Acoustic Guitar (with Case)
Martin D28 Dreadnought Acoustic Guitar (with Case)
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The D28 has an Ebony fingerboard, solid Spruce top, solid Indian Rosewood back (2-piece) and sides, white binding, and a black and white rosette. Other features incl... Learn more...
Martin D-35E Retro Acoustic-Electric Guitar
Martin D-35E Retro Acoustic-Electric Guitar
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With electronic imaging contributed from a 1967 vintage D-35 "donor" guitar, the D-35E Retro's resulting acoustic as well as amplified tone is projective, balanced a... Learn more...
Martin CEO7 Sloped Shoulder 00 14-Fret Acoustic Guitar (with Case)
Martin CEO7 Sloped Shoulder 00 14-Fret Acoustic Guitar (with Case)
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CEO-7: Inspired by Martin's successful "Golden Era" 00 models that sparked guitar manufacturers to introduce their own models made popular by this body style, the CE... Learn more...
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar, Left-Handed
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar, Left-Handed
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The Martin GPCRSGT Grand Performance, is a 14-fret cutaway model that features a gloss top, Sapele back and sides and Fishman Sonitone electronics with USB. It is on... Learn more...
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
Martin D16RGT Dreadnought Acoustic Guitar (with Case)
New from $1,859.00 SAVE 19%
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Featuring solid woods throughout, the D16GT and D16RGT are superb, dreadnought acoustics, at affordable prices. With details like herringbone inlays, 2-piece back co... Learn more...
Martin D-18 Dreadnought Acoustic Guitar (with Case)
Martin D-18 Dreadnought Acoustic Guitar (with Case)
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Martin's Standard Series models have long been known for resonant warm tones, quality craftsmanship and tasteful styling. Standard Series guitars are owned and playe... Learn more...
Martin GPCPA4 Performing Artist Series Acoustic-Electric Guitar
Martin GPCPA4 Performing Artist Series Acoustic-Electric Guitar
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Play the Martin GPCPA4 Performing Artist Series 4 acoustic-electric guitar and you'll experience the unique combination of legendary Martin tone and revolutionary on... Learn more...
Martin DCPA4 Rosewood Performing Artist Acoustic-Electric Guitar with Case
Martin DCPA4 Rosewood Performing Artist Acoustic-Electric Guitar with Case
New from $1,959.00 SAVE 18%
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The Martin DCPA4 Rosewood Performing Artist acoustic-electric guitar packs great features that give tonal color and variety.... Learn more...
Martin D15M Dreadnought Acoustic Guitar (with Case)
Martin D15M Dreadnought Acoustic Guitar (with Case)
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The Martin D15M acoustic guitar is the most affordable solid wood guitar of the D15 series plus it is the most visually distinctive and innovative. Martin has the lo... Learn more...
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
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New from $3,759.00 SAVE 21%
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Like its predecessor, the OMJM John Mayer Special Edition features a top of Engelmann spruce and back and sides of East Indian rosewood for warm, rich tone. Scallope... Learn more...
Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
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New from $2,599.00 SAVE 20%
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C. F. Martin & C. is pleased to introduce a very special Custom Artist Edition, the 00-DB Jeff Tweedy, designed in collaboration with Grammy Award-winning Wilco fron... Learn more...
Martin D35 Dreadnought Acoustic Guitar (with Case)
Martin D35 Dreadnought Acoustic Guitar (with Case)
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The Martin D-35 dreadnought has a bound ebony fingerboard, solid Sitka spruce top, solid 3-piece East Indian rosewood back and sides, white binding, a black and whit... Learn more...
Martin 00-17S Acoustic Guitar (with Case)
Martin 00-17S Acoustic Guitar (with Case)
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A Grand Concert addition to the 17 Series, this model features a beautiful satin black smoke finish with contrasting grained ivoroid binding. Despite its small size,... Learn more...
Martin OM-28 Authentic 1931 Acoustic Guitar (with Case)
Martin OM-28 Authentic 1931 Acoustic Guitar (with Case)
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The OM-28 Authentic 1931 shares Martin's incredibly significant 14-fret neck Orchestra model innovation with its lengthened 25.4" scale and 1" neck width. Madagascar... Learn more...
Martin M36 Acoustic Guitar (with Case)
Martin M36 Acoustic Guitar (with Case)
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Martin knows what you like from years of guitar craftsmanship. The Martin M36 features this knowledge by starting with a comfortable 0000 body shape and the ultra-pl... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!