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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds has proven itself to have the overall best selection and best prices compared to other online dealers. Add to that their payment plans, 45 day Satisfaction Guarantee Warranty and Price Match Guarantee... it's a NO BRAINER!" - Customer on May 19, 2015
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Gibson J-15 Acoustic-Electric Guitar (with Case)
New from $1,499.00 SAVE 28%
or 12 payments
of $124.92
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Gibson has combined their expert craftsmanship, remarkable tonewoods and a short scale design that is big on sound in the J-15. This instrument features a Spruce top... Learn more...
Gibson J200 Super Jumbo Standard Acoustic-Electric Guitar (with Case)
New from $3,799.00 SAVE 22%
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From its inaugural appearance in 1937, Gibson's J200 set a standard others have been trying to match ever since. Today--nearly 71 years later--the legacy of Gibson's... Learn more...
Gibson Les Paul Signature T Min-ETune Electric Guitar (with Case)
New from $1,799.95 SAVE 47%
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of $150.00
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Featuring the Min-ETune Electronic Tuning System, the Gibson Les Paul Signature T Min-ETune electric guitar offers a traditional weight-relieved mahogany body, a pai... Learn more...
Gibson Limited Edition J-45 Koa Elite Acoustic-Electric Guitar (With Case)
New from $2,699.99 SAVE 30%
Like New $2,099.00 SAVE 45%
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of $225.00
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This beautiful limited edition Gibson J-45 features an Adirondack red spruce top and koa back & sides. The honey-toned, beautiful figure of koa is a perfect match wi... Learn more...
Gibson 2014 Les Paul Standard Peace Electric Guitar (with Case)
New from $2,399.00 SAVE 54%
Like New $1,919.00 SAVE 64%
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As a stunning tribute to the decade that made the Les Paul the biggest voice in rock, the new Les Paul Peace is a fitting member of Gibson's 120th Anniversary celebr... Learn more...
Gibson Les Paul Custom Electric Guitar (with Case)
New from $4,799.00 SAVE 28%
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The Les Paul Custom, introduced in 1954, has been affectionately nicknamed the Black Beauty and the Fretless Wonder. By any name, it has always represented the highe... Learn more...
Gibson 2016 SJ-100 Walnut Jumbo Acoustic-Electric Guitar (with Case)
New from $2,999.00 SAVE 22%
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A more affordable Super Jumbo handcrafted out of beautiful tonewoods from North and Central America. The SJ-100 Walnut is the high-performance cousin of the legendar... Learn more...
Gibson N-225 Nighthawk Electric Guitar with Gig Bag
New from $1,099.95 SAVE 52%
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The Gibson N-225 Electric Guitar is for guitarists who want to stand out. The striking looks aren't all this axe is about though.... Learn more...
Gibson Les Paul '60s Tribute Min-ETune Electric Guitar (with Gig Bag)
New from $899.95 SAVE 54%
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Classic 1960s styling and tone with Gibson's Min-ETune electronic tuning system. The Gibson Les Paul '60s Tribute Min-ETune Electric Guitar features this revolutiona... Learn more...
Gibson Les Paul '70s Tribute Min-ETune Electric Guitar (with Gig Bag)
New from $879.95 SAVE 54%
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Complete with the Min-ETune Electronic Tuning System, the 2013 Les Paul '70s Tribute offers is an authentic Gibson with traditional features to provide the feel and ... Learn more...
Gibson 2014 Limited Edition Lzzy Hale Explorer Electric Guitar (with Case)
New from $2,299.00 SAVE 40%
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As guitarist, singer and frontperson of the band Halestorm, Lzzy Hale has been rocking hard since her mid-teens. Her very individual style and attitude demand a guit... Learn more...
Gibson 2015 Les Paul M Electric Guitar (with Case)
New from $1,005.00 SAVE 47%
Like New $729.95 SAVE 61%
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In the 2015 Les Paul M electric guitar, Gibson delivers a true carved-top Les Paul at a righteous price! The LPM offers classic power with added cut and clarity, in ... Learn more...
Gibson Limited Edition SG Baritone Electric Guitar (with Case)
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The Gibson SG Baritone plays just like a standard electric guitar, but injects some serious rumble into your six-string riffing, thanks to being tuned down two and a... Learn more...
Gibson Les Paul Studio Min-ETune Electric Guitar (with Case)
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Loaded with the Min-eTune Electronc Tuning System, the Gibson Les Paul Studio Min-Etune electric guitar is a versatile tone machine with a slimmed down feature set f... Learn more...
Gibson Player's Edition Bob Dylan SJ-200 Acoustic-Electric Guitar (with Case)
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The Gibson SJ-200 Player's Edition is a high-performance model based on Bob Dylan's personal guitar. This model is constructed with Adirondack red spruce and hand-se... Learn more...
Gibson 2016 J-45 Standard Acoustic-Electric Guitar (with Case)
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The J-45 is Gibson's best-selling acoustic of all time. Nicknamed "The Workhorse" and first introduced in 1942, this iconic acoustic has become the cornerstone of it... Learn more...
Gibson Limited Edition 2014 Kelliher Halcyon Les Paul Electric Guitar (with Case)
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You want to talk heavy? Bill Kelliher's riffs with metal giants Mastodon could just about crush the prehistoric beast that gives the band its name. The Bill Kelliher... Learn more...
Gibson Les Paul Axcess Standard Electric Guitar with Floyd Rose (with Case)
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The Les Paul Axcess Standard from Gibson Custom carries all the elegant styling, fluid body lines and rocking attitude of a classic Les Paul Standard from the golden... Learn more...
Gibson 2015 SG Standard Electric Guitar (with Case)
New from $1,644.00 SAVE 47%
Like New $1,279.00 SAVE 59%
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Updated for 2015, the SG Standard is a truly shred-worthy Gibson electric guitar. Outfitted with a compound-radius fingerboard for easy bending at the upper frets, t... Learn more...
Gibson Limited Edition Flying V Electric Guitar (with Case)
New from $1,832.00 SAVE 39%
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This radical rocker lives to dominate the stage. Ever since its introduction in the late 50s, the Flying V has turned heads and contributed its powerful, distinctive... Learn more...
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close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!