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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "zZounds is everything you want a music retailer to be. Their customer service is courteous, informed and supportive and the shipping is so quick I can't believe it." - customer on December 25
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Gibson 2016 HP Les Paul Faded Electric Guitar (with Gig Bag)
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The Les Paul Faded 2016 HP is the supercharged counterpart of the traditional LP Faded. It boasts an extraordinary set of premium, high-performance features while ma... Learn more...
Gibson Limited Edition Firebird VII Electric Guitar (with Case)
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This Gibson Exclusive 3 Pickup Firebird is a must have for live performers studio players and collectors alike. The bold look and tonal options offered by the use of... Learn more...
Gibson 2016 Les Paul '60s Tribute T Electric Guitar (with Gig Bag)
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The Gibson Les Paul '60s Tribute 2016 T includes all the essential elements needed to rock in classic style, with its gnarly P-90s and the classic combination of a s... Learn more...
Gibson Custom F9 Mandolin (with Case)
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The Gibson Custom F-9's no-frills design has been given a minor face lift, which include single Ivoroid binding on the top of the body and pearl dot fingerboard inla... Learn more...
Gibson Limited Edition 1964 ES-330 Thin Neck Electric Guitar (with Case)
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The premiere thinline hollowbody of all time, this Historic-spec ES-330 is captured in an iconic year when countless jazz, rock and blues players were using Gibson's... Learn more...
Gibson 2016 1928 L1 Blues Tribute Acoustic-Electric Guitar (with Case)
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The legendary original blues acoustic. The guitar that made blues history. The 2016 L-1 Blues Tribute provides powerhouse performance from a Thermally Aged Adirondac... Learn more...
Gibson Custom 1958 Les Paul Reissue VOS Electric Guitar (with Case)
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By the time the sunburst finish finally arrived on Gibson’s Les Paul Model in 1958, the guitar had already evolved through several modifications through the course... Learn more...
Gibson 2016 J-45 Custom Rosewood Acoustic-Electric Guitar (with Case)
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The J-45 Custom is a celebration of the original. Integrating vintage appointments with modern features, the J-45 Custom delivers the renowned tone of classic J-45's... Learn more...
Gibson 2016 SG Special T Electric Guitar (with Gig Bag)
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The 2016 SG Special T uses the same supreme tonewood combination as its predecessor of nearly 50 years ago, carries the same rock-solid, time-tested hardware complem... Learn more...
Gibson 2015 BB King Lucille Electric Guitar (with Case)
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Gibson Memphis commemorates B.B. King's legendary 'Lucille', perhaps the most beloved artist's guitar of all time, and a true icon of the blues. Honoring the 65th Bi... Learn more...
Gibson 2016 Songwriter Studio Cutaway Acoustic-Electric Guitar (with Case)
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At the heart of Gibson's square-shoulder dreadnought line is the Songwriter Deluxe Studio. First introduced in 2003, the Songwriter combines Gibson's time-honored br... Learn more...
Gibson Limited Edition SG Supreme Electric Guitar (with Case)
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The epitome of luxury and beauty, the SG Supreme delivers sorching rock tones while being incredibly fast and comfortable to play. Designed using the best tonewoods ... Learn more...
Gibson 2015 Limited Edition J45 Acoustic-Electric Guitar (with Case)
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The Gibson J-45 is one of Gibson's best-selling acoustics of all time. Nicknamed "The Workhorse" and first introduced in 1942, this popular acoustic is now the icon ... Learn more...
Gibson Limited Edition L1 Special Acoustic Guitar (with Case)
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A small and responsive guitar that delivers that full Gibson tone, the November Limited Edition L-1 Special offers playing comfort for any guitarist.... Learn more...
Gibson Player's Edition Bob Dylan SJ-200 Acoustic-Electric Guitar (with Case)
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The Gibson SJ-200 Player's Edition is a high-performance model based on Bob Dylan's personal guitar. This model is constructed with Adirondack red spruce and hand-se... Learn more...
Gibson 2016 L-00 Standard Acoustic-Electric Guitar (with Case)
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The legendary Gibson small body with a full J-45 sound. Developed in the '30s, the L-00 was for years an industry standard. The 2016 L-00 Standard captures the herit... Learn more...
Gibson 2016 HP SG Special Electric Guitar (with Gig Bag)
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The SG Special 2016 HP is the no-frills, hard rocking version of our SG Standard HP. While keeping true mother of pearl inlays as a visual signature of the HP series... Learn more...
Gibson 2014 SG Futura Min-ETune Electric Guitar (with Case)
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As one of several models for Gibson's 120th Anniversary celebrations, the SG Futura 2014 combines an unprecedented set of features with truly incredible value.... Learn more...
Gibson 2015 ES Les Paul Electric Guitar (with Case)
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The perfect marriage of Gibson Les Paul and ES-335 yields powerful tones and a lightweight playing feel, courtesy of PAF-style MHS pickups, rounded 'C' neck profile,... Learn more...
Gibson 2014 EB5 Electric Bass, 5-String (with Case)
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As part of their 120th Anniversary celebration, Gibson USA has brilliantly reconceived every corner of its lineup, and nowhere is this evolution more in evidence tha... Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 20X-GNZ8. Llame Gratis en Español: 800-460-7976
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close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!