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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "I love to buy from zZounds and so do my husband and my son. Scheduled deliveries are always on time and everything I order arrives in excellent shape. I've talked on the phone with customer service and they are very pleasant to talk to and guide you all the way to your order. I highly recommend buying from them, especially when you need gear right away but need to spread out your payment." - Customer on August 30, 2015
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ESP LTD RB1004 Electric Bass
New from $1,249.00 SAVE 30%
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of $104.09
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The ESP RB Series basses have been a labor of love, passion and hard work between ESP and bass legend Rocco Prestia (Tower of Power). The RB basses utilize unique fe... Learn more...
ESP LTD E-II EC7 Eclipse-7 Electric Guitar, 7-String
New from $1,699.00 SAVE 33%
or 12 payments
of $141.59
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A pro-grade 7-string that is just begging to be played! Expertly crafted in Japan by ESP luthiers, the E-II Eclipse-7 has the quality to rival much more 'high-end' g... Learn more...
ESP LTD E-II Horizon III QMFR Electric Guitar
New from $1,899.00 SAVE 37%
Like New $1,474.00 SAVE 51%
or 12 payments
of $158.25
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Head-turning looks, professional electronics and made-in-Japan ESP craftsmanship sets the E-II Horizon QMFR apart from other guitars at this price. The high-end buil... Learn more...
ESP LTD James Hetfield Truckster Signature Electric Guitar
New from $1,099.00 SAVE 30%
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of $91.59
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James Hetfield, one of the founding members of rock icons Metallica, has created his fifth signature guitar model. The Truckster is an ESP Signature Series guitar th... Learn more...
ESP LTD E-II AP-4 Electric Bass (with Case)
New from $1,549.00 SAVE 39%
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Made by ESP luthiers in Japan, the E-II AP-4 bass has the feel, tone and quality craftsmanship of more 'high-end' models.... Learn more...
ESP Original Series Eclipse CTM Electric Guitar (with Case)
New from $4,499.00 SAVE 33%
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The ESP Original Series Eclipse CTM features Set-Neck Construction, Scale 24.75 inches, mahogany body with quilted maple top, maple neck with ebony fingerboard, Thin... Learn more...
ESP LTD KHWZ Kirk Hammett White Zombie Electric Guitar (with Case)
New from $999.00 SAVE 29%
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Coming Soon
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ESP LTD KHWZ Kirk Hammett White Zombie features Custom Bela White Zombie graphic on the Alder body and custom bat inlay at the 12th fret.... Learn more...
ESP LTD EC-1000 Koa Limited Edition Electric Guitar
New from $999.00 SAVE 30%
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Preorder Today
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For a long time, musicians have been into the distinctive look and sound of koa wood on instruments. Koa is native to the Hawaiian Islands, and has a well-deserved r... Learn more...
ESP USA Custom Eclipse FM Electric Guitar (with Case)
New from $3,499.00 SAVE 33%
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The premier quality and craftsmanship ESP is known for is now available as 100 percent made in the USA. The ESP USA Eclipse has impeccable build quality, high-end to... Learn more...
ESP LTD M-1001 Electric Guitar
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of $112.38
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The ESP LTD M-1001 features Set-neck construction, 25.5" scale, alder body, maple neck, rosewood fingerboard, X- thin-U neck contour, black nickel hardware, 24XJ fre... Learn more...
ESP LTD MH1001FR Electric Guitar with Floyd Rose
New from $899.00 SAVE 30%
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of $112.38
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In Stock
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The ESP LTD MH-1001FR features Set-thru neck construction, 25.5" scale, mahogany body, maple neck, rosewood fingerboard, thin-U neck contour, black nickel hardware, ... Learn more...
ESP Original Series Horizon CTM FR Electric Guitar (with Case)
New from $4,999.00 SAVE 33%
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The ESP Original Series Horizon CTM FR electric guitar features a set-thru neck construction, a scale of 25.5 inches, mahogany body with quilted maple top, maple nec... Learn more...
ESP LTD M1000 Koa Limited Edition Electric Guitar
New from $1,249.00 SAVE 30%
or 12 payments
of $104.09
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Preorder Today
Free Ground Shipping Free Ground Shipping
For a long time, musicians have been into the distinctive look and sound of koa wood on instruments. Koa is native to the Hawaiian Islands, and has a well-deserved r... Learn more...
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Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 20W-5C9V. Llame Gratis en Español: 800-460-7976
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!