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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Where else but zZounds are you going to get to Play As You Pay and get such a great price?" Customer on July 2, 2016
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Epiphone Masterbilt EF500RCCE Acoustic-Electric Guitar
Epiphone Masterbilt EF500RCCE Acoustic-Electric Guitar
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Epiphone Masterbilt guitars are built to such great specifications that they rival overly expensive "higher-end" guitars. The EF500RCCE is crafted with a solid rosew... Learn more...
Epiphone Wildkat Electric Guitar
Epiphone Wildkat Electric Guitar
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The Epiphone Limited Edition Red Royale Collection features three of Epiphone's most popular classics in a beautiful Red Pearl color finish. The striking Red Pearl f... Learn more...
Epiphone MM50E F-Style Acoustic-Electric Mandolin
Epiphone MM50E F-Style Acoustic-Electric Mandolin
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Lloyd Loar's 1922 F-5 reborn and electrified. The Epiphone MM50E is truly the most amazing mandolin value available, accurate in every detail to its historic ancesto... Learn more...
Epiphone Les Paul Plustop PRO Left-Handed Electric Guitar
Epiphone Les Paul Plustop PRO Left-Handed Electric Guitar
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The Epiphone Les Paul Standard Plustop Pro left-handed electric guitar offers the legendary LP Standard sound with a stunning flame maple top. Other features include... Learn more...
Epiphone Limited Edition Masterbilt AJ-500RCE Acoustic-Electric Guitar
Epiphone Limited Edition Masterbilt AJ-500RCE Acoustic-Electric Guitar
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Epiphone Masterbilt AJ-500RCE Acoustic/Electric: Classic form, cool cutaway, and Shadow's NanoFlex pickup system! Epiphone's Masterbilt AJ-500RCE Acoustic/Electric g... Learn more...
Epiphone Wilshire Phant-O-Matic Electric Guitar with Gig Bag
Epiphone Wilshire Phant-O-Matic Electric Guitar with Gig Bag
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Designed in collaboration with Frank Iero, guitarist for multi-platinum band My Chemical Romance, the Epiphone Wilshire "Phant-o-matic" combines an incredible array ... Learn more...
Epiphone Masterbilt Century Olympic Acoustic-Electric Guitar
Epiphone Masterbilt Century Olympic Acoustic-Electric Guitar
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The Epiphone Masterbilt Olympic Acoustic/Electric Guitar is a smaller-sized archtop with an arched Solid Spruce top with traditional Longitudinal Bracing, a Mahogany... Learn more...
Epiphone Dobro Hound Dog Deluxe Roundneck Resonator Guitar
Epiphone Dobro Hound Dog Deluxe Roundneck Resonator Guitar
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The Dobro Hound Dog Deluxe Roundneck resonator guitar is the perfect guitar for any roots or Americana music. The Dobro resonator guitar has been an American classic... Learn more...
Epiphone Emperor Swingster Electric Guitar
Epiphone Emperor Swingster Electric Guitar
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World famous for making some of the best and most innovative hollow-body guitars, Epiphone conjures up some of it's past with the Emperor Swingster. Starting with th... Learn more...
Epiphone Left-Handed Les Paul Standard Electric Guitar
Epiphone Left-Handed Les Paul Standard Electric Guitar
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The Epiphone left-handed Les Paul Standard guitar features 2 humbucker pickups and chrome hardware. The scale is 24.75-in. and the nut width is 1.68-in. It has a set... Learn more...
Epiphone Dobro Hound Dog Roundneck Resonator Guitar
Epiphone Dobro Hound Dog Roundneck Resonator Guitar
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The Dobro resonator guitar has been an American classic since its arrival in the early 1920's the Dobro Hound Dog Roundneck resonator guitar ups the ante with modern... Learn more...
Epiphone Masterbilt Century De Luxe Classic Acoustic-Electric Guitar
Epiphone Masterbilt Century De Luxe Classic Acoustic-Electric Guitar
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The Epiphone Masterbilt De Luxe Classic Acoustic/Electric Guitar is a large body guitar that produces a strong, full tone capable of cutting through any mix. It feat... Learn more...
Epiphone Limited Edition Brent Hinds Flying V Custom Electric Guitar
Epiphone Limited Edition Brent Hinds Flying V Custom Electric Guitar
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From Mastodon guitarist Brent Hinds comes this one-of-a-kind Epiphone Limited Edition Flying-V Custom.... Learn more...
Epiphone Inspired by 1964 Texan Acoustic-Electric Guitar
Epiphone Inspired by 1964 Texan Acoustic-Electric Guitar
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Since it's introduction in 1958, the Epiphone Texan has been the choice of countless musicians including Paul McCartney, Peter Frampton and Noel Gallagher. In fact, ... Learn more...
Epiphone Limited Edition Les Paul Plustop PRO Electric Guitar
Epiphone Limited Edition Les Paul Plustop PRO Electric Guitar
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The Epiphone Limited Edition Les Paul Plustop Pro Electric Guitar features ProBucker Pickups with coil-tapping. Out of all of Les Paul's many achievements; inventor,... Learn more...
Epiphone 1958 Korina Flying V Electric Guitar
Epiphone 1958 Korina Flying V Electric Guitar
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Hailed by many as the ultimate guitar tonewood, Korina (or Limba) has a tone similar to Mahogany and a beautiful, tight grain pattern. This '58 Flying V adds beautif... Learn more...
Epiphone Dave Navarro "Jane" Signature Acoustic-Electric Guitar
Epiphone Dave Navarro "Jane" Signature Acoustic-Electric Guitar
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With his six-string skills best described as a merger between heavy metal, psychedelia, and modern rock, Dave Navarro became one of alternative rock's first true gui... Learn more...
Epiphone 1958 Korina Explorer Electric Guitar
Epiphone 1958 Korina Explorer Electric Guitar
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Hailed by many as the ultimate guitar tonewood, Korina (or Limba) has a tone similar to mahogany and a beautiful, tight grain pattern. This '58 Explorer adds beautif... Learn more...
Epiphone Limited Edition Jeff Waters Annihilation Flying V II Electric Guitar (with Gigbag)
Epiphone Limited Edition Jeff Waters Annihilation Flying V II Electric Guitar (with Gigbag)
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Epiphone Jeff Waters "Annihilation-II" Flying-V Outfit: Now with ProBucker Humbuckers and KillPot switch! Longtime Epi fan and signature artist Jeff Waters is back w... Learn more...
Epiphone Inspired by 1966 Century Hollowbody Electric Guitar
Epiphone Inspired by 1966 Century Hollowbody Electric Guitar
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Epiphone presents the new Inspired by "1966" Century electric guitar, a faithful reissue of the classic thinline all-hollowbody archtop featuring the new Epiphone P-... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
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No interest. Ever.
It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!