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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos zZounds is the best place to buy musical anything. Their Payment Plans are great and allow you to have things you once only dreamed of. Customer service is courteous and always professional." Customer on November 28, 2016
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Martin D35 Dreadnought Acoustic Guitar (with Case)
Martin D35 Dreadnought Acoustic Guitar (with Case)
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The Martin D-35 dreadnought has a bound ebony fingerboard, solid Sitka spruce top, solid 3-piece East Indian rosewood back and sides, white binding, a black and whit... Learn more...
Martin D16GT Dreadnought Acoustic Guitar (with Case)
Martin D16GT Dreadnought Acoustic Guitar (with Case)
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Featuring solid woods throughout, the D16GT is a superb dreadnought acoustic at an affordable price. With details like herringbone inlays, 2-piece back construction,... Learn more...
Martin D-35E Retro Acoustic-Electric Guitar
Martin D-35E Retro Acoustic-Electric Guitar
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With electronic imaging contributed from a 1967 vintage D-35 "donor" guitar, the D-35E Retro's resulting acoustic as well as amplified tone is projective, balanced a... Learn more...
Martin HD28V Acoustic Guitar with Case
Martin HD28V Acoustic Guitar with Case
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The Vintage series Martin HD28V acoustic guitar with Herringbone trim features East Indian rosewood back & sides, a Sitka spruce top, forward shifted scalloped X bra... Learn more...
Martin 000-28EC Eric Clapton Auditorium Acoustic Guitar with Case
Martin 000-28EC Eric Clapton Auditorium Acoustic Guitar with Case
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In recognition of Eric Clapton's unparalleled stature in the music industry, Martin introduced this incredible instrument in 1996. Since then, it has become one of t... Learn more...
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
Martin OMJM John Mayer Special Edition Acoustic-Electric Guitar (with Case)
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Like its predecessor, the OMJM John Mayer Special Edition features a top of Engelmann spruce and back and sides of East Indian rosewood for warm, rich tone. Scallope... Learn more...
Martin 00018 Acoustic Guitar (with Case)
Martin 00018 Acoustic Guitar (with Case)
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Carrying a distinct vintage-inspired design and updated like the Martin D-18 a few years ago, the redesigned 000-18 offers many of the features found in our pre-war ... Learn more...
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
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An Orchestra, acoustic-electric cutaway, the OMC-28E is crafted with solid Sitka spruce top, East Indian rosewood back and sides, black ebony fingerboard and bridge ... Learn more...
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
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The Martin DCPA1 Plus acoustic-electric cutaway model has solid East Indian rosewood back and sides and a Sitka spruce top. This instrument integrates state-of-the a... Learn more...
Martin DC Aura GT Acoustic Guitar (with Case)
Martin DC Aura GT Acoustic Guitar (with Case)
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Introduced at the 2014 Musikmesse in Frankfurt, Germany, the Martin DC-Aura GT comes equipped with Fishman F1 Aura Plus electronics and consists of an East Indian ro... Learn more...
Martin 000C Classical Acoustic-Electric Guitar with Case
Martin 000C Classical Acoustic-Electric Guitar with Case
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The Martin 000C classical acoustic-electric delivers the very best in Martin craftsmanship in a nylon-string guitar, complete with a Fishman F1 Analog electronic sys... Learn more...
Martin GPC12PA4 Grand Performance Acoustic-Electric Guitar (12-String, with Case)
Martin GPC12PA4 Grand Performance Acoustic-Electric Guitar (12-String, with Case)
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The Martin GPC12PA4 is the first twelve string in the popular Performing Artist Series. This model features a 14-fret cutaway with fast and comfortable High Performa... Learn more...
Martin 0018 Grand Concert Acoustic Guitar (with Case)
Martin 0018 Grand Concert Acoustic Guitar (with Case)
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The Martin 00-18 is an updated version of the popular 00-18V. A Sitka spruce top and mahogany back and sides are the foundation for this classic grand concert model.... Learn more...
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
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The 00-15E Retro is the first 00-14 fret instrument in the Retro Series product family. This acoustic-electric, non-cutaway model features a solid mahogany top, back... Learn more...
Martin BCPA4 Performing Artist Acoustic-Electric Bass (with Case)
Martin BCPA4 Performing Artist Acoustic-Electric Bass (with Case)
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The Martin BCPA4 Performing Artist Acoustic-Electric Bass has a deep and powerful voice, versatility (play it acoustically or plugged in), a fast, comfortable PA nec... Learn more...
Martin OMCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
Martin OMCPA4 Rosewood Performing Artist Acoustic-Electric Guitar, with Case
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The Martin OMCPA4 Rosewood Performing Artist acoustic-electric guitar is a comfortable instrument with high quality craftsmanship plus premium tonewoods and electron... Learn more...
Martin 1T IZ Tenor Ukulele
Martin 1T IZ Tenor Ukulele
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A tribute to legendary artist Israel Kamakawiwo'ole ("Iz"), the Martin 1T IZ tenor ukulele features beautiful quilted mahogany construction, an East Indian rosewood ... Learn more...
Martin 00015SM Acoustic Guitar (with Case)
Martin 00015SM Acoustic Guitar (with Case)
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Martin 00015SM is a 12-fret 000 all-mahogany acoustic guitar. Appointments on the Martin 00015SM include slot head, bone nut & saddle, Morado fingerboard & bridge, s... Learn more...
Martin 00L17 Acoustic Guitar (with Case)
Martin 00L17 Acoustic Guitar (with Case)
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A solid Sitka spruce top and Mahogany back and sides are the foundation for this sloped shoulder Grand Concert model. The grained ivoroid binding and pickguard are b... Learn more...
Martin 00-17S Acoustic Guitar (with Case)
Martin 00-17S Acoustic Guitar (with Case)
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A Grand Concert addition to the 17 Series, this model features a beautiful satin black smoke finish with contrasting grained ivoroid binding. Despite its small size,... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
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No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
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With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

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3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $59+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!