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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos "Got everything the description said I would, came quickly in perfect shape, and the "Play as you Pay" feature is the best in the world! Love it! zZounds is THE place to buy equipment!" - Customer on April 25
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Martin D-15M Burst Acoustic Guitar (with Case)
Martin D-15M Burst Acoustic Guitar (with Case)
New from $1,659.00 SAVE 19%
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of $138.25
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The Martin D-15M Burst, constructed with genuine mahogany top, back, sides and neck, is accented with beautifully toned pre-war mahogany top shading.... Learn more...
Martin 00016GT Acoustic Guitar with Case
Martin 00016GT Acoustic Guitar with Case
(5)
New from $1,599.00 SAVE 17%
Like New $1,024.00 SAVE 47%
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The Martin 00016GT Acoustic Guitar is part of the 16 series, it features 000 body plus solid Mahogany back & sides, a Sitka spruce gloss top, hybrid X bracing and ha... Learn more...
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
(3)
New from $1,859.00 SAVE 19%
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The Martin SWDGT Sustainable Wood dreadnought acoustic guitar is an all solid-wood instrument made for the eco-conscious player. Constructed with wood that originate... Learn more...
Martin OM-28E Retro Acoustic-Electric Guitar (with Case)
Martin OM-28E Retro Acoustic-Electric Guitar (with Case)
(2)
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A modern re-creation of the classic Orchestra model, the Martin OM-28E Retro is ideal for the guitarist who enjoys fingerstyle techniques. The OM-28E Retro carries a... Learn more...
Martin D-35E Retro Acoustic-Electric Guitar
Martin D-35E Retro Acoustic-Electric Guitar
New from $3,659.00 SAVE 20%
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With electronic imaging contributed from a 1967 vintage D-35 "donor" guitar, the D-35E Retro's resulting acoustic as well as amplified tone is projective, balanced a... Learn more...
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
Martin DCPA1 Plus Performing Artist Acoustic-Electric Guitar
New from $3,229.00 SAVE 21%
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The Martin DCPA1 Plus acoustic-electric cutaway model has solid East Indian rosewood back and sides and a Sitka spruce top. This instrument integrates state-of-the a... Learn more...
Martin 1T IZ Tenor Ukulele
Martin 1T IZ Tenor Ukulele
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A tribute to legendary artist Israel Kamakawiwo'ole ("Iz"), the Martin 1T IZ tenor ukulele features beautiful quilted mahogany construction, an East Indian rosewood ... Learn more...
Martin Custom 00018 Adirondack Acoustic Guitar (with Case)
Martin Custom 00018 Adirondack Acoustic Guitar (with Case)
New from $2,849.00 SAVE 30%
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The Martin Custom 00018 Adirondack top acoustic guitar is an exclusive instrument with a beautiful Adirondack spruce top hand selected. With the help of Martin, the ... Learn more...
Martin OMCPA4 Performing Artist Series Acoustic-Electric Guitar (with Case)
Martin OMCPA4 Performing Artist Series Acoustic-Electric Guitar (with Case)
New from $1,729.00 SAVE 11%
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Play the Martin OMCPA4 Performing Artist Series acoustic-electric and you'll experience the unique combination of legendary Martin tone and revolutionary onboard int... Learn more...
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
Martin D12-28 Dreadnought Acoustic Guitar, 12-String with Case
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New from $2,859.00 SAVE 20%
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The Martin D12-28 is a standard series 12-string dreadnought acoustic guitar with East Indian rosewood back & sides, a Sitka spruce top, non-scalloped X bracing and ... Learn more...
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
New from $1,799.00 SAVE 20%
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The warm tones of mahogany pair beautifully with this small-bodied Orchestra guitar. The OMC-15ME is an acoustic-electric cutaway featuring solid mahogany top, back ... Learn more...
Martin 00-17S Acoustic Guitar (with Case)
Martin 00-17S Acoustic Guitar (with Case)
New from $1,859.00 SAVE 19%
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A Grand Concert addition to the 17 Series, this model features a beautiful satin black smoke finish with contrasting grained ivoroid binding. Despite its small size,... Learn more...
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
Martin D12-35 50th Anniversary Dreadnought Acoustic Guitar (12-String, with Case)
New from $4,749.00 SAVE 20%
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Martin continues to celebrate the 50th Anniversary of the beloved D-35 model with the introduction of the D12-35 50th Anniversary Limited Edition model. This celebra... Learn more...
Martin D28 Louvin Brothers Acoustic Guitar (with Case)
Martin D28 Louvin Brothers Acoustic Guitar (with Case)
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The late country and gospel duo, the Louvin Brothers, are the inspiration for this Martin D-28 Louvin Brothers limited edition model. Based off a D-28 CFM 1955 model... Learn more...
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
Martin OMCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
(1)
New from $3,229.00 SAVE 21%
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The OMCPA1 Plus acoustic-electric cutaway model is Martin's orchestra body size guitar, with solid East Indian rosewood back and sides and a Sitka spruce top. This i... Learn more...
Martin GP14 14 Fret Custom Shop Acoustic-Electric Guitar (with Case)
Martin GP14 14 Fret Custom Shop Acoustic-Electric Guitar (with Case)
New from $6,699.00 SAVE 21%
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Limited to 50, this grand performance, Martin GP14 14 fret non-cutaway model is built with complete hide glue construction. Both the rosette and fingerboard are inla... Learn more...
Martin D28 Authentic 1941 Acoustic Guitar (with Case)
Martin D28 Authentic 1941 Acoustic Guitar (with Case)
New from $6,799.00 SAVE 20%
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The Martin D28 Authentic 1941 Acoustic Guitar is an authentic remake of the original D-28 1941 Dreadnought. World war II caused there to be restrictions of certain m... Learn more...
Martin 000-28K Authentic 1921 Acoustic Guitar (with Case)
Martin 000-28K Authentic 1921 Acoustic Guitar (with Case)
New from $5,999.00 SAVE 20%
Like New $3,914.00 SAVE 47%
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Based on a pristine 1921 000-28K from the Martin Museum collection, this second new addition features a slotted head 12-fret neck and is a completely faithful recrea... Learn more...
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
New from $3,299.00 SAVE 21%
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An Orchestra, acoustic-electric cutaway, the OMC-28E is crafted with solid Sitka spruce top, East Indian rosewood back and sides, black ebony fingerboard and bridge ... Learn more...
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
New from $3,059.00 SAVE 21%
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The Martin GPC-18E Grand Performance, acoustic-electric cutaway model has been finely crafted with a solid Sitka spruce top, genuine mahogany back and sides and soli... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
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No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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We have warehouses on both coasts, so most shipments arrive in 3 days or less.
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With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to see if your items qualify.

Note that FREE 2-Day Delivery is not guaranteed. If you absolutely must have your order by a specific date, upgrade to 1-Day Air or 2-Day Air for guaranteed delivery» Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

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2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!