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Product Condition
When It's Not New, We Tell You

So unless it says otherwise, it's new from the factory.

Your 100% Satisfaction regardless of condition:

Regardless of the condition described on our site, what you should remember is that if you are not 100% satisfied with your purchase you may return it. (Though exceptions apply for some products)

For all non-new items, packaging may be slightly compromised and thus not in absolutely perfect unused condition. All non-new item inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*.

Warehouse Resealed

This is typically a customer return in like new condition, however, the packaging may be slightly compromised and thus it is not like our new inventory.

Blemished

Again is typically a customer return. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly, but exhibits minor cosmetic flaws and/or blemishes.

Factory Resealed

Like new, this product was purchase directly from the vendor, who may have used it at a training session or at a trade show, this may also be a refurbished product. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly.

B-Stock

These items are purchased directly from the vendor. It has been tested to Manufacturer's specifications and is guaranteed to work perfectly but exhibits minor cosmetic flaws and/or blemishes.

*Manufacturer's warranty term for Mackie, PreSonus, Tapco, Crate, Blackheart, Ampeg, Alvarez, X2 Digital, andLine 6 Factory Resealed merchandise is 90 days. Ibanez, and Avalon do not offer a manufacturer's warranty. Details »

Customer Kudos zZounds offers, easy payment plans, quick shipping, a helpful staff and overall customer experience is wonderful. - Customer on May 14
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Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
Martin Jeff Tweedy Custom 00-DB Acoustic Guitar, with Case
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C. F. Martin & C. is pleased to introduce a very special Custom Artist Edition, the 00-DB Jeff Tweedy, designed in collaboration with Grammy Award-winning Wilco fron... Learn more...
Martin 00018 Acoustic Guitar (with Case)
Martin 00018 Acoustic Guitar (with Case)
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Carrying a distinct vintage-inspired design and updated like the Martin D-18 a few years ago, the redesigned 000-18 offers many of the features found in our pre-war ... Learn more...
Martin GPCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
Martin GPCPA1 Plus Performing Artist Acoustic-Electric Guitar (with Case)
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The Martin GPCPA1 Plus acoustic-electric guitar has solid East Indian rosewood back and sides. This instrument integrates state-of-the art Fishman Aura F-1 Plus elec... Learn more...
Martin GPCPA4 Shaded Acoustic-Electric Guitar (with Case)
Martin GPCPA4 Shaded Acoustic-Electric Guitar (with Case)
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The Martin GPCPA4 Shaded Grand Performance cutaway is a warmly shaded top version of the Performing Artist Series GPCPA4 model.... Learn more...
Martin 000-18E Retro Acoustic Guitar (with Case)
Martin 000-18E Retro Acoustic Guitar (with Case)
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The 000-18E Retro is an addition to the Retro series. Its based upon a beautiful 1940 14-fret 000-18 "donor" guitar from the Martin Museum collection with a 24.9" sh... Learn more...
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar, Left-Handed
Martin GPCRSGT Grand Performance Road Series Acoustic-Electric Guitar, Left-Handed
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The Martin GPCRSGT Grand Performance, is a 14-fret cutaway model that features a gloss top, Sapele back and sides and Fishman Sonitone electronics with USB. It is on... Learn more...
Martin D42 Acoustic Guitar (with Case)
Martin D42 Acoustic Guitar (with Case)
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With back and sides in premium solid East Indian rosewood and a Sitka spruce top, this instrument is enhanced with vintage appointments found on many Martin pre-war ... Learn more...
Martin D-15M Burst Acoustic Guitar (with Case)
Martin D-15M Burst Acoustic Guitar (with Case)
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The Martin D-15M Burst, constructed with genuine mahogany top, back, sides and neck, is accented with beautifully toned pre-war mahogany top shading.... Learn more...
Martin 000-28EC Eric Clapton Auditorium Acoustic Guitar with Case
Martin 000-28EC Eric Clapton Auditorium Acoustic Guitar with Case
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In recognition of Eric Clapton's unparalleled stature in the music industry, Martin introduced this incredible instrument in 1996. Since then, it has become one of t... Learn more...
Martin D-35E Retro Acoustic-Electric Guitar
Martin D-35E Retro Acoustic-Electric Guitar
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With electronic imaging contributed from a 1967 vintage D-35 "donor" guitar, the D-35E Retro's resulting acoustic as well as amplified tone is projective, balanced a... Learn more...
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
Martin SWDGT Sustainable Wood Series Acoustic Guitar, with Case
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The Martin SWDGT Sustainable Wood dreadnought acoustic guitar is an all solid-wood instrument made for the eco-conscious player. Constructed with wood that originate... Learn more...
Martin OM-28E Retro Acoustic-Electric Guitar (with Case)
Martin OM-28E Retro Acoustic-Electric Guitar (with Case)
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A modern re-creation of the classic Orchestra model, the Martin OM-28E Retro is ideal for the guitarist who enjoys fingerstyle techniques. The OM-28E Retro carries a... Learn more...
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
Martin 00-15E Retro Acoustic-Electric, Left-Handed (with Case)
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The 00-15E Retro is the first 00-14 fret instrument in the Retro Series product family. This acoustic-electric, non-cutaway model features a solid mahogany top, back... Learn more...
Martin 00L17 Acoustic Guitar (with Case)
Martin 00L17 Acoustic Guitar (with Case)
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A solid Sitka spruce top and Mahogany back and sides are the foundation for this sloped shoulder Grand Concert model. The grained ivoroid binding and pickguard are b... Learn more...
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
Martin OMC-28E Orchestra Acoustic-Electric Guitar (with Case)
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An Orchestra, acoustic-electric cutaway, the OMC-28E is crafted with solid Sitka spruce top, East Indian rosewood back and sides, black ebony fingerboard and bridge ... Learn more...
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
Martin GPC-18E Grand Performance Acoustic-Electric Guitar (with Case)
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The Martin GPC-18E Grand Performance, acoustic-electric cutaway model has been finely crafted with a solid Sitka spruce top, genuine mahogany back and sides and soli... Learn more...
Martin D-18E Retro Acoustic-Electric Guitar (with Case)
Martin D-18E Retro Acoustic-Electric Guitar (with Case)
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The Martin D-18E Retro features a sleek, modern high-performance neck for enhanced playability. The D-18E Retro adds a Sitka spruce top to the mahogany back and side... Learn more...
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
Martin OMC-15ME Orchestra Cutaway Acoustic-Electric Guitar (with Case)
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The warm tones of mahogany pair beautifully with this small-bodied Orchestra guitar. The OMC-15ME is an acoustic-electric cutaway featuring solid mahogany top, back ... Learn more...
Martin D18 Acoustic Guitar, Left-Handed (with Case)
Martin D18 Acoustic Guitar, Left-Handed (with Case)
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The left-handed Martin D-18 Dreadnought features a sleek, modern High Performance Neck for enhanced playability. It also features a Sitka spruce top and genuine maho... Learn more...
Martin OM Vine Show Special Acoustic Guitar
Martin OM Vine Show Special Acoustic Guitar
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Limited to no more than 50 gorgeous instruments, this 2016 Anaheim NAMM Show Special guitar is a beautiful addition to any collection. The SS-OMVine-16 is crafted fr... Learn more...
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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Really heavy stuff might cost you a
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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
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Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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Get Your Gear Fast — Without Paying More!

With 3 warehouses across the United States, zZounds' ground shipping reaches most locations within 2 days! Enter your shipping ZIP code at checkout to confirm that your items qualify. Learn more about zZounds shipping.

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 866-zZounds (866-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

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4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds (866-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

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5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
close [x]
Available on
orders $249+
learn more

Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

close [x]
no minimum

Really heavy stuff might cost you a
little more

learn more

Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
close [x]

A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 866-zZounds (866-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!