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Customer Kudos "I have made several purchases from zZounds. Each time my order arrived before the estimated delivery date and all of my orders have been packed with care. If you can find something cheaper elsewhere they will match the price and you can make monthly payments on their Play As You Pay plan." - customer on June 1, 2014
Call 1.800.460.8089 to speak with a guitar expert! Call 1.800.460.8089 to speak with a guitar expert!

Meet zZounds' Guitar Expert Team!

Offering Expert Advice, Service, and Support

Here at zZounds, we love guitars. No, you don't understand -- we really love guitars! So much so, that we've created an entire sales and customer service department dedicated solely to the stringed instruments we love so much. It is with great pride that we present our all-star team of guitar and bass experts.

Ever wonder what spending the extra $500 on a guitar really gets you? Ask our guys; we think you'll be surprised with the insight you receive. Do you like having one trusted salesperson to get you the gear you need? You'll be able to call the same guitar expert whenever you want to make that next big purchase. Have a ton of questions and just need them answered fast? Our guitar experts are some of the most experienced in the game.

Best of all, they're dedicated to knowing you as a customer, as a player, and as a person. We feel so strongly about these guys that we want to personally introduce you to each of them. Meet Zounds' team of guitar experts!

Guitar Expert: Bert


Bert's Gear Shopping Advice:
Finding the perfect piece of gear starts by thinking about who or what you want to sound like. Everybody remembers their first concert, and everyone can picture a screaming guitar at a stadium or a low-key acoustic jam at an open-mic night. Knowing the similarities to get your tone there and doing your homework is a great step in the right direction to pick a winner.

Call Bert at 1.800.460.8089 x299

See Bert's Favorite Gear on zZounds This Month »

Guitar Expert: Justin


Justin's Gear Shopping Advice:
It's important to keep in mind what styles you will be playing, and then make your assessment on what gear will help accomplish those sounds. I always go for versatility in my setups. My perfect sound for one night can be something completely different than the next, so I always make sure I can be prepared for any setting. I love the sound of a semi-hollow electric guitar through a good clean (but also easily overdriven) tube amp. To me, the feel of a guitar with nice resonance is unbeatable.

Call Justin at 1.800.460.8089 x384

See Justin's Favorite Gear on zZounds This Month »

Guitar Expert: Martin


Martin's Gear Shopping Advice:
If I'm looking into getting a new piece of gear, first I list out my priorities of what I'm looking for in that gear. I want an amp that can do this, or a bass that has that tone, etc. Then, I am big on comparing gear side by side in tabs. I weigh my options for what's best for me, and what my budget is. I use videos and user reviews on forums a lot as testimony to how the gear I'm interested in sounds, and will hold up over time.

Call Martin at 1.800.460.8089 x347

See Martin's Favorite Gear on zZounds This Month »

Guitar Expert: Dan


Dan's Gear Shopping Advice:
When it comes to picking gear, I look at the artists that I look up to, and see what they use to achieve their sound. From there, I try to add my own take on it with extra sounds and gear that define me. Depending on the style of music you are going to play, you'll want to adjust your tone and do your homework as to what you would need to best suit you.

Call Dan at 1.800.460.8089 x310

See Dan's Favorite Gear on zZounds This Month »

This Month's Guitar Expert Product Picks
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey and Nevada, nearly 75 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $49+

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!