45-Day Price Protection
zZounds Music guarantees the lowest delivered price -- even up to 45 days after your order ships.
If you see a lower, publicly advertised delivered price, we'll beat it. And if you see a lower, publicly advertised delivered price within 45 days after your order ships, we'll refund you the difference.
We endeavor to review major national catalogs and competing websites to guarantee that you always get the lowest price. When you order from zZounds Music, you can be confident that you are getting the best possible deal.
What is the delivered price of an item?
The delivered price of an item or order is the entire cost to you of the identical merchandise, currently available, delivered to your home using an identical shipping method (or your own transportation if it's a store in your immediate area). If a competitor is $5 less on the product, but charges $30 more for shipping, we've still got the lowest price.
What is identical merchandise?
Our guarantee applies only to identical merchandise. This means the merchandise must be factory-fresh new inventory offered by authorized U.S. retailers in accordance with their dealer agreements in their own sales channels (in a store, on their official website, in their catalog, in a newspaper ad).
- We cannot beat competing offers on used gear.
- We cannot beat competing offers on a price that is no longer current.
- We cannot beat competing offers on a product that you cannot currently purchase.
- We cannot beat competing offers from classified ads or auctions (open or closed), regardless of whether the merchandise is new or used.
- We cannot beat competing offers on discontinued items, closeouts, demos, or items out of the box (even from authorized dealers).
- We cannot beat competing offers mentioned to you only verbally, whether in person or on the phone.
- We cannot beat competing offers advertised only within an individual store (such as on an in-store sign or price tag).
If you find a lower price somewhere else, there is typically a reason; not all merchandise is identical, and not all dealers stand behind their goods as an authorized US retailer entitling you to full warranty on a product. But do shop carefully: often you'll find our prices on factory-fresh merchandise lower than so-called bargains on second-rate merchandise in other venues.
Are there any exclusions?
- We cannot beat competing offers on any Apogee, Bose, or Rivera Amplification product.
- We cannot sell a product for less than it costs us to buy it and deliver it to you.
- We reserve the right to limit quantities of price-matched items.
- We will not engage in bidding wars with our competitors.
- We do not price-match eBay.
What evidence is required?
To verify that the competing offer meets the criteria outlined above, we will need sufficient evidence. This varies from circumstance to circumstance, but a good example of evidence we have accepted before includes a link to the publicly advertised price on an authorized dealer's website.
How do I get zZounds to beat another price?
If you have not yet placed your order, you can report a lower price via the Web by clicking one of the "Seen it for less?" links on our product pages. Just find the product you're looking for, click the "Seen it for less?" link for the specific item you want, and fill out our easy-to-use LOWEST PRICE form. During regular business hours, we'll send you an email with our LOWEST PRICE offer, along with a link for redeeming the offer, in a matter of minutes. Or, if you prefer to speak to one of our musician customer service representatives, please give us a call toll-free at 800-zZounds (800-996-8637).
How do I get the difference refunded on an item I've already purchased?
We guarantee the lowest delivered price for 45 days after your order ships. Please just give us a call toll-free 800-zZounds (800-996-8637) or email us
What can I do if I don't feel zZounds has lived up to their Guarantee?
If you ever feel we have not lived up to any of our Guarantees, we want to know about it - and we want a chance to do right if we agree. Contact us
Are there any additional exclusions on zZounds sale prices?
Even though zZounds already offers Guaranteed Lowest Prices, zZounds sometimes offers additional deals. Some products made by the following manufacturers may be excluded from these special deals:
Adam Audio, Allen & Heath, American DJ, ART, Audio-Technica, Audix, Avalon, Avid Audio, Behringer, Blue, Bogner, BOSS, Carl Martin, Cerwin-Vega, Chauvet, Drum Workshop, Eden, Edirol, Electro-Voice, EMG, Eminence, Epiphone, ESP, Eventide, EVH, Fender, Fishman, Fulltone, Furman, Gator, Golden Age, Gretsch, Guild, Guyatone, Hartke, Ibanez, ISP Technologies, Jackson, Jet City Amplification, KORG, Kramer Guitars, KRK, Latin Percussion, Line 6, Ludwig, Mackie, Mapex, Marshall, Martin, Maxon, Meinl, Mogami, Moog Music, Music Man, N-Tune, NS Design, Orange Amplification, Ovation, Paul Reed Smith, Pearl, Peavey, Pigtronix, Pioneer, PreSonus, Propellerhead, QSC, Radial, Randall, Rane, Roc N Soc, RODE, Roland, Sabian, Samson, Schecter, Serato, SKB, SM Pro Audio, Squier, Stanton, Steinberg, Steinberger, SWR, Takamine, Tama, Tapco, Taylor, TC Electronic, TC Helicon, Tech 21, Traveler Guitar, Ultimate Support, Universal Audio, Vestax, Voodoo Lab, VOX, Waldorf, Washburn, Yamaha, Zildjian, and Zoom.
Products from AKG, Alvarez, Ampeg, Apogee, Blackheart, Bose, Crate, Crown, dbx, Digitech, Gibson, JBL, Lexicon, Mackie, Neumann, Rain Recording Inc., Rivera, Sennheiser, and Shure are ineligible for zZounds deals.
zZounds offers and promotions cannot be redeemed in combination with other zZounds offers and promotions.
Unless otherwise noted, deals apply to purchases of in-stock, new items only and cannot be used with Play as you Pay installment payment plans or institutional purchases. On promotions where items are discounted based on the number of total items purchased, discounts apply on item(s) of our volition. We cannot discount an item if the resulting price is less than it costs us to buy it and deliver the item to you. In the event of incorrect pricing due to human error, we will do our absolute best to take care of you, but we cannot always honor the incorrect price.