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45-Day Price Protection

zZounds Music guarantees the lowest delivered price -- even up to 45 days after your order ships.

If you see a lower, publicly advertised delivered price, we'll beat it. And if you see a lower, publicly advertised delivered price within 45 days after your order ships, we'll refund you the difference.

We endeavor to review major national catalogs and competing websites to guarantee that you always get the lowest price. When you order from zZounds Music, you can be confident that you are getting the best possible deal.

What is the delivered price of an item?

The delivered price of an item or order is the entire cost to you of the identical merchandise, currently available, delivered to your home using an identical shipping method (or your own transportation if it's a store in your immediate area). If a competitor is $5 less on the product, but charges $30 more for shipping, we've still got the lowest price.

What is identical merchandise?

Our guarantee applies only to identical merchandise. This means the merchandise must be factory-fresh new inventory offered by authorized U.S. retailers in accordance with their dealer agreements in their own sales channels (in a store, on their official website, in their catalog, in a newspaper ad).

  • We cannot beat competing offers on used gear.
  • We cannot beat competing offers on a price that is no longer current.
  • We cannot beat competing offers on a product that you cannot currently purchase.
  • We cannot beat competing offers from classified ads or auctions (open or closed), regardless of whether the merchandise is new or used.
  • We cannot beat competing offers on discontinued items, closeouts, demos, or items out of the box (even from authorized dealers).
  • We cannot beat competing offers mentioned to you only verbally, whether in person or on the phone.
  • We cannot beat competing offers advertised only within an individual store (such as on an in-store sign or price tag).
If you find a lower price somewhere else, there is typically a reason; not all merchandise is identical, and not all dealers stand behind their goods as an authorized US retailer entitling you to full warranty on a product. But do shop carefully: often you'll find our prices on factory-fresh merchandise lower than so-called bargains on second-rate merchandise in other venues.

Are there any exclusions?

  • We cannot beat competing offers on any Apogee, Bose, or Rivera Amplification product.
  • We cannot sell a product for less than it costs us to buy it and deliver it to you.
  • We reserve the right to limit quantities of price-matched items.
  • We will not engage in bidding wars with our competitors.
  • We do not price-match eBay.

What evidence is required?

We will need evidence of the competing offer sufficient to verify that the offer meets the criteria outlined above. This varies from circumstance to circumstance, but examples of evidence we have accepted before include links to products at other web stores, forwarded email quotes, or verification from store employees.

How do you get us to beat another price?

If you have not yet placed your order, you can report a lower price via the Web by clicking one of the "Seen it for less?" links on our product pages. Just find the product you're looking for, click the "Seen it for less?" link for the specific item you want, and fill out our easy-to-use LOWEST PRICE form. During regular business hours, we'll send you an email with our LOWEST PRICE offer, along with a link for redeeming the offer, in a matter of minutes. Or, if you prefer to speak to one of our musician customer service representatives, please give us a call toll-free at 800-zZounds (800-996-8637).

How do you get the difference refunded on an item you've already purchased?

We guarantee the lowest delivered price for 45 days after your order ships. Please just give us a call toll-free 800-zZounds (800-996-8637) or email us.

What can you do if you don't feel we've lived up to our Guarantee?

If you ever feel we have not lived up to any of our Guarantees, we want to know about it - and we want a chance to do right if we agree. Contact us.

Are there any additional exclusions on zZounds sale prices?

Even though zZounds already offers Guaranteed Lowest Prices, zZounds sometimes offers additional deals. Some products made by the following manufacturers may be excluded from these special deals:

Adam Audio, Allen & Heath, American DJ, ART, Audio-Technica, Audix, Avalon, Avid Audio, Behringer, Blue, Bogner, BOSS, Carl Martin, Cerwin-Vega, Chauvet, Drum Workshop, Eden, Edirol, Electro-Voice, EMG, Eminence, Epiphone, ESP, Eventide, EVH, Fender, Fishman, Fulltone, Furman, Gator, Golden Age, Gretsch, Guild, Guyatone, Hartke, Ibanez, ISP Technologies, Jackson, Jet City Amplification, KORG, Kramer Guitars, KRK, Latin Percussion, Line 6, Ludwig, Mackie, Mapex, Marshall, Martin, Maxon, Meinl, Mogami, Moog Music, Music Man, N-Tune, NS Design, Orange Amplification, Ovation, Paul Reed Smith, Pearl, Peavey, Pigtronix, Pioneer, PreSonus, Propellerhead, QSC, Radial, Randall, Rane, Roc N Soc, RODE, Roland, Sabian, Samson, Schecter, Serato, SKB, SM Pro Audio, Squier, Stanton, Steinberg, Steinberger, SWR, Takamine, Tama, Tapco, Taylor, TC Electronic, TC Helicon, Tech 21, Traveler Guitar, Ultimate Support, Universal Audio, Vestax, Voodoo Lab, VOX, Waldorf, Washburn, Yamaha, Zildjian, and Zoom.

Products from AKG, Alvarez, Ampeg, Apogee, Blackheart, Bose, Crate, Crown, dbx, Digitech, Gibson, JBL, Lexicon, Mackie, Neumann, Rain Recording Inc., Rivera, Sennheiser, and Shure are ineligible for zZounds deals.

zZounds offers and promotions cannot be redeemed in combination with other zZounds offers and promotions.

Unless otherwise noted, deals apply to purchases of in-stock, new items only and cannot be used with Play as you Pay installment payment plans or institutional purchases. On promotions where items are discounted based on the number of total items purchased, discounts apply on item(s) of our volition. We cannot discount an item if the resulting price is less than it costs us to buy it and deliver the item to you. In the event of incorrect pricing due to human error, we will do our absolute best to take care of you, but we cannot always honor the incorrect price.

Best Service in the Business BizRate Customer Certified (GOLD) Site
zZounds.com Factoids
Number of Names or Emails We've Sold or Given to Third Parties: 0
Seconds You'll Spend in an Auto-Attendant When You Call: 0
Seconds You'll Spend Talking to Someone Who Doesn't Know or Doesn't Care: 0
Commission Rate for the Expert Musicians Who Will Answer Your Call:0%
Percentage of Website Visitors Who Report Having Ever Seen a Lower Price: 0.2%
Percentage of Valid Orders That Ship Immediately: 96%
Ratio of zZounds Inventory to a Typical Local Store: More than 50 to 1
Number of Unedited, Unbiased User Product Reviews: 64,000+
Number of Happy Customers: 1,000,000+
Money We Lose On Shipping: A Lot
BizRate Customer Certified (GOLD) Site
Questions? Our gear experts can help!
800-zZounds (800-996-8637)
When you call, mention priority code 14RP-G0M8. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
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1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

zZounds payment plans details »

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

zZounds.com price match details »

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey and Nevada, nearly 75 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

zZounds.com shipping details »

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

zZounds.com return details »

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $29+

Just $1.99 on
smaller orders

Really heavy stuff might cost you a
little more

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 45 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!