800-ZZOUNDS (800-996-8637)
When you call, mention priority code QRR-TCZP
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For questions or assistance, please call customer service at 800-zZounds (800-996-8637)

"With zZounds' Play as you Pay installment plan, I can purchase the professional-grade gear I wouldn't otherwise be able to afford." - customer on May 11, 2013
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30 Day Return Policy

We guarantee your complete satisfaction for 30 days after your order is delivered.

Our 30 day return policy is the most generous in the industry. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees.

If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. Often we will issue a factory-fresh product in advance (pending an approval) to get you playing music as soon as possible, because we're musicians too.

For more information, please click here.

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800-zZounds (800-996-8637)
When you call, mention priority code QRR-TCZP. Llame Gratis en Español: 800-460-7976
Lunes-Viernes de 9AM a 5PM EST
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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
 
close [x]What is this?
A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.
close [x]

1. We offer the most flexible payment plans in the biz

zZounds offers a number of different installment payment plans that make it affordable and convenient for you to get the gear you really want today, without racking up risky credit card debt.

Other stores offer house credit cards that require you to fill out an application and pass a credit check--and, if you qualify, leave you vulnerable to exorbitant interest charges once the initial promotional period ends. zZounds payment plans are easy to get and simple to use; plus we'll never charge you interest!

zZounds payment plans details »

2. We guarantee the lowest price

If we don't already have the lowest price, just send us a link to any legitimate competitor's offer, and we'll beat their price as long as we're not losing money on the deal.

To submit a request for a lower price, click "Seen it for less?" on any product page. We answer most lowest price requests within two hours. For extra peace of mind, you also have 30 days after your purchase to find a lower price; if you do, we'll refund the difference.

zZounds.com price match details »

3. You'll get your gear fast

Because we have two well-situated warehouses--one on each coast--nearly three- quarters of the US population is located within our two-day shipping zones. Plus, we keep both warehouses well stocked with all the most popular products, so you'll usually get your gear fast without having to pay more for expedited shipping.

In fact, zZounds offers free two-day delivery on many of our best-selling products!

zZounds.com shipping details »

4. We make returns super easy

You have 30 days to try your gear at home, in your practice space or studio. If you're not absolutely in love with the sound you're getting, just let us know. We'll promptly arrange for an exchange or a refund without the hassles or hidden charges you face with some of our competitors. If there's something wrong with the gear you bought from us, we'll email you an electronic return label so you can return it easily and free of charge.

zZounds.com return details »

5. Our customer service is consistently rated the best

zZounds customer service is consistently rated at or near the top on every major comparison shopping website--probably because we only hire experienced musicians with outstanding customer service skills to work in our call center, and they don't work on commission. To us, this is our most meaningful measure of success. zZounds has served over a million customers since 1996, and they're the only critics whose reviews really matter to us.

zZounds.com customer service »
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Available on
orders $249+
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Need it now but short of cash? All we need is the first payment up front and the rest in easy monthly payments!

Fast approval.
We approve everyone, with very few exceptions, as long as we can verify your identity.
No interest. Ever.
It's just as if you paid the whole amount up front!
No paperwork. Nothing to track.
No application to mail or fax, no bills to pay. We automatically charge the payments to your credit card.

We'll wait on your money so you don't have to wait for your gear!

When you checkout, just click the Play as you Pay checkbox to indicate which installment plan you wish to use.

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on most orders $49+

Just $2.99 on
smaller orders

Really heavy stuff might cost you a
little more

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Why fight traffic and pushy salesmen when we'll bring your gear straight to your home, free of charge?

zZounds free shipping is really free!
No hidden charges or hassles on returns.
Fast, reliable delivery
We have warehouses on both coasts, so most shipments arrive in 3 days or less.
We don't collect sales tax. Bonus!
Only NJ residents pay tax during checkout.
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A guarantee so solid, you never have to worry about price when shopping at zZounds

We'll beat any price
Simply click the Seen it for less? link next to the gear you want or call us at 800-zZounds (800-996-8637)
Got a coupon from another site?
Use it with us - we'll beat those prices, too!
Find a better price after buying from us?
No problem. We'll refund you the difference for 30 days, so you'll never regret buying from zZounds.

You'll still get the trustworthy service you've come to expect from zZounds, without paying more for your gear!